kimberly louloudis

Customer service and warranty. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Checked to ensure that appropriate changes were made to resolve customers' problems. Communicated and worked effectively with Construction Team and Vendors/Subcontractors.

Schedule and dispatch workers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs. Arrange for necessary repairs in order to restore service and schedules. Relay work orders, messages, and information to or from work crews Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Receive or prepare work orders. Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

Customer service and warranty. Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments. Checked to ensure that appropriate changes were made to resolve customers' problems. Communicated and worked effectively with Construction Team and Vendors/Subcontractors. Maintained office supplies, answered multi-line phones, handled mail, filing, and various other duties of a support nature. Assisted with general accounting duties: obtained appropriate lien waivers, matched invoices with support documents provided by subcontractors and suppliers and other duties as assigned. Assisted with project administrative duties: permit filings, copying and organization of plan documents, insurance audits, and NOC tracking. Advanced organization and time management skills. Provided outstanding customer service.

* Served customers by backing-up receptionist * answering questions * forwarding messages * confirming job orders * keeping contractor informed of sub contractor status. Operated switchboard equipment to route incoming calls and place outgoing calls.

* As a Patient Registration Coordinator, I obtained needed authorizations and prepared patient billing; * maintained all patient medical records, files and kept up to date on patient confidentiality policies. I answered incoming calls and directed these calls to the appropriate party for resolution. I also was responsible for sorting and distributing incoming mail and processing medical record's requests. * Translated codes into insurance companies’ preferred coding system. * Prepared the appropriate claims documents required by each insurer. * Submitted, organized and tracked all insurance claims filed by the health care provider. * Followed-up until payment was received and managed collection activities when necessary

Answered multiple line phones and dispatched pet sitters. Was responsible for scheduling client consultations and services, maintaining client records and company forms and client billing, Processed payments and inquiries, daily supervised and trained all pet sitters and dog walkers. Kept all files current and in order. Marketing and computer skills including MS Office. Maintained social network sites and databases such as mailing lists, contact lists and client information. Maintained a client approval rating of 96%.