kimberly moss

* Overseeing all aspects of the catering order process from start to finish, by submitting quotes, scheduling the order/delivery, and communicating with cooking staff and management to ensure food was prepared properly and on time. * Booking and maintaining the schedule for all in-house private events and communicating effectively with each customer to ensure they have an unforgettable event. * Assisting all new employees with completing their new hire paperwork and entering their information into the MICROS and payroll systems accurately. * Reviewing all payroll data to ensure accuracy, entering all employee hours and tips and submitting to payroll. * Researching and resolving all credit charge backs and disputes. * Logging, coding and submitting all vendor invoices to company accountant for payment. * Greeting customers, answering telephones, taking detailed messages and ordering supplies.

* Collected, posted and deposited all payments, including rent. * Applied all necessary charges to resident accounts, as needed. * Prepared all correspondences to be sent to residents, clients and government officials, mostly regarding late rent, rent collections and scheduled evictions. * Successfully handled all resident issues regarding evictions, late payments, account charges and vacating apartments. * Assisted residents in locating financial assistance when needed to pay their rent or avoid eviction. * Coordinated and conducted all resident evictions. * Reduced delinquency by 35%, by aggressively collecting outstanding balances. * Inspected all apartments, upon move out, to assess any damage. * Processed all final account charges for resident move outs and issued final statement. * Submitted all delinquent (non-resident) accounts to collections and issued account write offs.