kimberly love

Academic advising support duties included creation and management of students' academic records, servicing students’ accounts, providing students with general information regarding campus resources and academic advising, and creating and developing resources for use in academic seminar classes. General administrative duties included managing academic advisors’ schedules and appointments, creation and organization of confidential academic records, preparing mass mailings, and managing interdepartmental correspondence.

Co-facilitated counseling sessions under the supervision of licensed juvenile detention counselors. Developed and implemented conflict resolution strategies by creating individual plans of cares for all new detainees.

Rockdale Gymnastics is a customer oriented environment. I provided information to clients regarding services offered, executed membership enrollment processes, and processed tuition payments. Additionally, I am a professional USAG certified gymnastics coach and officiate, responsible for coaching and supervising competitive gymnasts of all ages. I was also responsible for training new hires on coaching/spotting techniques for beginner level gymnastics.

* I served as the first point of contact for all students and guests by managing the front desk. I managed and directed all incoming telephone calls to the campus. I was solely responsible for requesting, acquiring, and tracking all high school and GED transcripts for enrolling students. I also initiated a new method for obtaining immunizations records as required by Tennessee state law. * Admissions Coordinator duties included: * Managing Lead Flows * Referring new leads and prospects to admissions team * Auditing all admissions applications for accuracy and completion * Administering entrance exams (Wonderlic SLE/DLRA) for all applicants * Greeting and assisting prospective and existing students and referring them to the correct department.

I quickly rotated through the claims department levels including extensive claims training, call center rotational experience and licensure. I worked as a liability claims adjuster, resolving liability and coverage disputes and negotiating decisions with 3rd party insurance providers. I used tact, professionalism, and creativity to resolve problems and handle adverse situations. I was solely responsible for managing a multi-regional claims call resolution project. I coordinated with management to develop and implement plans to decrease the inquiry-to-loss ratio resulting in better call handling procedures and overall more efficient claims resolutions.

* Solely responsible for managing and servicing 400+ client accounts including making changes to policies, responding to billing inquiries, resolving conflicts, filing claims, receiving and processing premium payments, and contacting customers for non-payment of accounts. General administrative duties included schedule maintenance, correspondence management, organizing files and records, and greeting and assisting customers. * Sales duties included: * Cold-calling prospective clients * Cross selling and up-selling insurance products to existing customers * Prospecting leads * Advising prospective clients on various products * Assisting in the product application process by obtaining required documents and property photos

Gratus Capital is a boutique wealth management firm focused exclusively on serving a select group of successful individuals, families, foundations, and endowments. At Gratus, we are financial advocates, working on behalf of a select group of individuals and families to provide the preferential treatment they seek while delivering a comprehensive, proactive approach to financial planning --- from investment and cash flow analysis to tax strategies and estate planning. We provide research, ongoing market analysis and insight, proactive communication, frequent review of investors' objectives and opportunities, and the intellectual horsepower to evaluate ancillary financial issues and decisions while finding ways to provide thoughtful service.