Kimberly Fuentes

Talent Operations Coordinator @ TransUnion

About

Experienced professional with a diverse background spanning 5 years in customer service and 2 years in administrative roles, specializing in HR and general administration. Skilled in providing empathetic HR support to employees, handling sensitive situations with care, and assisting managers in optimizing team performance. Skilled in HRIS systems (including SAP, ServiceNow, and Zoho), with a focus on payroll, time management, and policy administration. Possesses excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively. About to complete a degree in Psychology, bringing strong problem-solving abilities, empathy, and analytical skills to the table.

Country

Costa Rica

City

San José Metropolitan Area

Industry

Information Technology & Services

Skill

Google Workspace, Lean Process Improvement, DEA, RCP, Human Resources Information Technology (HRIT), HR Consulting, Interviewing, Appointment Scheduling, Formation Evaluation, Confidentiality, Phone Etiquette, Organization Skills, Problem Solving, Human Resources (HR), Presentations, Office Equipment, General Administration, IT Service Management, IT Operations, Customer Service

Experience

Talent Operations Coordinator

TransUnion

2024-10 - Present · 2 yrs

Consumer Operations Support

TransUnion

2023-2 - 2024-10 · 1 yr 9 mos

Costa Rica

Retrieve credit data and document cases using a CRM like Salesforce and other systems. Assisted managers in optimizing team performance by monitoring queues, reviewing surveys, and reporting issues. Educate customers on TransUnion products and processes. Support consumer with technic troubleshooting in order to get access.

Administrative Secretary

Del Mar Helth

2021-11 - 2022-5 · 7 mos

San Jose, Costa Rica

Provided administrative support, including answering phone calls, responding to emails, and handled confidential documents. Coordinated meetings and communications with internal and external stakeholders, enhancing overall efficiency in operations. Generated and managed reports using Excel, facilitating better understanding of payment processes and organizational needs.

Human Resources Assistant

Amazon

2020-9 - 2021-8 · 1 yr

San Jose, Costa Rica

Following up tickets out of SLA and escalated cases with Human Resources Business Partners, managers, HR assistants in order to achieve a resolution. Works on case documentation and ticket creation to enhance handling accuracy, which helps in quick resolution of the case.