
kimberly flad
advocate supervisor
About
Strong career path in both non-profit and private sector health care industries. Excellent relationship management abilities and customer focus. Successful with customer retention, upselling new products, account management, revenue forecasting, formal client presentations, daily phone contact to manage operational issues. Virtual team involvement for several years, managing meetings, agendas and issue logs across many diverse departments.
united states
chicago
civic & social organization
account management, management, managed care, team building, sales, medicare, process improvement, health insurance, employee benefits, strategic planning, customer service, leadership, provider relations, healthcare industry, healthcare, insurance, customer retention, contract negotiation, analysis
Experience

strategic account executive
piper jordan, llc
Strategic Account Executive implementing and managing employee benefit plans. Piper Jordan, an employee benefits consultant and broker specializes in offering limited benefit plans and voluntary benefits to national fortune 1000 companies. Responsible for client implementations for boutique employee benefit solutions firm. Project manager for implementing new business, including managing relationships and project timelines with vendor partners. Contributed to client renewal activities and completed financial exhibits related to renewals. Completed benefit plan analysis. Handled client escalations.

customer service and sales support
cura surgical
Customer service, support of field sales representatives, trade show coordination, invoicing, purchasing, inventory transfers, EDI distribution management, international sales registrations and shipping documents.

inside sales representative
scholastic books
Inside sales for global children's book publisher. Partnered with field representatives to broaden sales within the territory by expanding complimentary products. Managed all aspects of sales and transactions; outbound sales calls to meet quotas and prospect new customers, a minimum of 50 outbound sales calls per day as required. Followed up on sales quotes in order to close business to maximize budgeted sales revenue projections. Achieved sales goals achieved six out of the seven months of my employment.

advocate supervisor
casa kane county

national account manager
coventry health care

administrator
clients first business solutions
Responsible for overall office management and back office duties for multi-state software re-seller. Duties included weekly invoicing, cash management, bank reconciliation, accounts payable and receivable. Sales and use tax reporting, staff productivity reporting, and various human resource duties. Customer and vendor relations
Education
aurora university
college of dupage
corrections
aurora university
behavioral science
kimberly flad's Contact Information
Phone
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