Kimberly Clisham

- Responsible for HR Administration, Operations Management, Financial Performance, Purchasing, Client Acquisition, and Account Management - Successfully organized logistics and let a major 2-year project for installation of outdoor menu boards across 1,500 stores - Develop and nurture strong client relationships with an emphasis on building loyalty and repeat business; serviced clients, including McDonald's

- Managed Customer Service Team of 4 employees - Managed Project Management Team of 2 employees - Coordinated all McDonald's conventions attended including their WorldWide Convention every two years - Lowered the expenses by budgeting costs - Coordinated badges, flights, hotels, meetings, and dinners

- Review workflow for all products - Review roles and responsibilities for all personal in our production facilities - Review current workload and plan for upcoming weeks - Look into better ways of doing things by talking to suppliers

- Updated employee handbook - Kept up to date on new policies relating to HR - Managed time-off requests and approvals - Coordinated recruiting, hiring, & training processes with focus on discovering new talent

- Worked in various departments to learn the business and how each department operates, along with the importance of them working together to be successful. - Accounting: Reconciled accounts payable and receivables; audited financial information and adjusted incorrect information as necessary - Managed a successful 14,000+ restaurant rollout for our indoor menu board with McDonald's

- Handled customer concerns and troubleshooting - Learned the day to day operations and managed staff members

- Worked in a team environment; became a team leader - Learned the nature of the business; opening and closing contracts for renting a vehicle - Made callbacks to ensure customers were completely satisfied; updated credit cards, insurance and body shop information - Worked on receivables by calling customers to collect money therefore lowering bad debt