kimberly berghauser

spa operations manager

About

Strong Work Ethic, Motivated and Self-Driven

Country

united states

City

phoenix

Industry

hospitality

Skill

hospitality management, hotels, front office, resorts, hospitality, pre opening, meeting planning, property management systems, yield management, rooms division, tourism

Experience

guest service manager

holiday inn hotel & suites

2000-4 - 2002-10 · 2 yrs 7 mos

* Managed staff of twelve * MOD for entire hotel * Tracked revenue/room rates via computer * Guest Service assisted with check-in/check-outs

operations coordinator

clc restaurants

2004-4 - 2010-7 · 6 yrs 4 mos

Operations Support for thirty plus Taco Bell Restaurants. Responsible for ensuring all the Restaurant General Managers had all the forms/supplies for day to day operations. Planned and co-ordinated restaurant Grand Opening Celebrations

group supervisor

fairmont scottsdale princess

2010-12 - 2014-4 · 3 yrs 5 mos

Supervisor of Group Department at the Well & Being at Willow Stream SPA Book/Contract and facilitate large corporate group appointments/Direct Liaison with meeting planner.

spa operations manager

the boulders, a waldorf astoria resort

2014-4 - Present · 12 yrs 6 mos

* Oversee a provider (therapist) staff of fourteen * Develop Guest Service Standard Operating Procedures for spa reception, POS, and reservations * Coordinate spa group bookings in conjunction with Catering/Conference Services department. Host all local group functions * Resolve Guest issues and billing concerns; Provide daily MOD reports * Track financial sales goals and keep staff apprised of benchmarks * Develop create incentive programs for spa sales efforts * Weekly analysis of labor hours to maintain appropriate staffing levels to meet guest’s needs. * Perform daily walkthroughs to ensure facility integrity. Report any discrepancies for immediate resolution.