Kimberley Sauter, ENP

Business Analyst @ City of Calgary

About

Next Generation 9-1-1 (NG9-1-1) expert, having facilitated the implementation at Calgary 9-1-1 and done extensive work with the CRTC Emergency Services Working Group to support the transition to NG9-1-1 across Canada. Worked as a 9-1-1 operator and emergency dispatcher for 14 years, with experience as a critical incident dispatcher and training new employees. Heavily involved in mental health promotion and peer support, as well as diversity and inclusion initiatives.

Country

Canada

City

Calgary

Industry

Government Administration

Skill

Public Relations, Cross-functional Team Leadership, Interdisciplinary Collaboration, Collaborative Problem Solving, Regulatory Compliance, Critical Thinking, Social Services, Problem Solving, Logistics Management, Telecommunications, Telephony, NG911, 911, First Aid, Cardiopulmonary Resuscitation (CPR), CPR Instruction, Facilitation, Coaching, Crisis Intervention, Active Listening

Experience

Business Analyst

City of Calgary

2023-1 - Present · 3 yrs 9 mos

Calgary, Alberta, Canada

Create and maintain project deliverables to support projects at Emergency Management and Community Safety at The City of Calgary. Currently assigned to Next Generation 9-1-1 implementation. Represent Calgary at the CRTC Interconnection Steering Committee Emergency Services Working Group.

Emergency Social Services

City of Calgary

2022-4 - Present · 4 yrs 6 mos

Respond with the Emergency Social Services team to support evacuees of major incidents or disasters. Provide support, registration, and facilitate essential services and repatriation.

Subject Matter Expert - Technical Services

City of Calgary

2021-8 - 2023-1 · 1 yr 6 mos

Calgary, Alberta, Canada

Provided operational 9-1-1 input, documentation and training for projects including remote call evaluation and Next Generation 9-1-1. Participated in CRTC Emergency Services Working Group.

Senior Emergency Communications Officer - Dispatcher

City of Calgary

2009-4 - 2023-1 · 13 yrs 10 mos

Calgary, Alberta, Canada

9-1-1 operator, including police, fire and medical call evaluation and police dispatch. Honed multi-tasking, crisis communication, and critical incident management and debriefing abilities in a fast paced emergency communications centre. Trained new candidates in practical skills as an officer coach. Promoted mental health awareness as a Working Mind First Responders facilitator and was an active member of the peer support team, including critical incident stress debriefing.

Co-Owner

CRTC Emergency Services Working Group

2025-1 - Present · 1 yr 9 mos

Co-owner of the Next Generation 9-1-1 (NG9-1-1) Transition Considerations and Communications task under the CRTC Emergency Services Working Group. Responsible for bi-annual NG9-1-1 status reports to the CRTC, transition tracking across Canada, and education for 9-1-1 centres and the public on NG9-1-1.