Kim Pham

Industry: Chemical – PU (Rigid / Flexible/ AC/ others); Plastic & New products (Plastic ,resins, Catalyst, Specialty,…) - Take care business mainly in Vietnam, and a part of Australia & New Zealand market - Develop for new projects of company, including new customers and new products (develop plastics, petrochemical & specialty besides PU). - Control projects progress and coordinate with all related departments (including customer side & internal side) - Maintain customer relationships and develop for any new opportunities in market

Industry: Chemical sales / Polyurethane - PU Maintain current business and expand to new business, develop new customers and new projects Analysis market and competitors behaviors, take actions with strategy Support customers for product informations, conditions, market consultant, trials for products improvment and promote new products/ new projects. Experience acquired: - Experience in chemical industry polyurethane. - Working with factories in insulation/ water heater/ ice box / appliances/ coating & adhesive / automotive/ flexible - Adaption quickly to any changing tendency of products & prices, and new trend in market

Textile industry Responsibilities: - Understanding customers and their production to deliver proper product or service to meet customer’s satisfaction - Providing technical support, and suggesting solutions to customers for all the issues of customer’s products (phone calls, emails, face to face…) - Conducting training & seminars to customer to introduce our product & services, promote new products, maintain relationship with customer and increase the image of company to customer. - Developing services & package for customer. - Dealing with customers for any issues with our products. - Keeping contact and maintaining good relationship to customer, combining with sales to visit customer frequently. Experience acquired: - Good knowledge about garment & textiles industry with many ranges of garments & footwear types & their characteristics. - Experiencing on handling issues under high pressure & corporation with all the departments for solving problems - Communication & way working with customers effectively (onsite, telephone, email...) - Skills improvement on training, making seminars, expressing the idea & convincing to customers.

Responsibilities: - Studying products, analyzing data, making plan, giving ideas, implementing ideas for improving quality of current products - Developing new generations of products: Design condition, run trial, result review and process improvement - Making samples of new optimized products to propose to customers - Suggesting solutions for any feedback from customers for quality, with improvement actions and reports to any concern from customers - Making report and performing presentation of developing progress weekly/monthly to managers at high levels (GM, President) - Acting both individual study & teamwork in new projects Experience acquired: - Thinking and working creatively as a research & development engineer in quality improvement field - Good communication, respond & making report for projects to managers, and support to give solutions for customers’ complaints - Experiencing on working with high pressure & accuracy - Improving the communication with foreigners & co-workers in team Achievements: - Promoted to Senior Engineer position after 1st year working (usually take 3-4 years for others to uplevel to senior) - Bronze award for Technical Engineering Report of year (in 2014) - Successfully established new generations of products, satisfied customers’ requirements (projects with teamwork)