kim palermo

About

Experienced Claims Specialist with a demonstrated history of working in the insurance industry within group benefits. Skilled in Health, Dental and Disability Insurance. Strong Customer Service and Negotiation Skills. Proficient in AS400, Sieble, Ascenza and Outlook.

Country

canada

City

toronto

Industry

insurance

Skill

microsoft office, management, customer satisfaction, microsoft excel, health insurance, outlook, customer service, disability insurance, insurance, claim, sales, lotus notes

Experience

claims specialist

johnson financial group

customer care representative

sun life financial

2003-12 - 2010-6 · 6 yrs 7 mos

* Responded to medical, dental and disability telephone inquiries from benefits administrators, advisors, lawyers, third-party providers as well as group clients. * Verified and advised of contractual coverage. * Assessed processed claims for errors and made adjustments. * Provided technical/navigational support for online services.

customer service representative

interactive media group

1993-1 - 1999-1 · 6 yrs 1 mo

* Answered inbound telephone inquiries related to product information and sales. * Achieved daily sales quotas. * Provided technical and navigational support for IVR (Interactive Voice Response) systems and online services. * Monitored live chat phone lines and edited dating ads.

plan benefits claims specialist

johnson insurance

2012-4 - Present · 14 yrs 6 mos

Respond to inbound telephone inquiries related to group medical and dental health coverage and claim inquiries. Examine and process medical and dental claims according to contract coverage.