kim lopez

* Support multiple projects or single projects of great complexity * Coordinate overall project documentation across all bank functions including requirements, meeting agenda, meeting minutes, weekly status reports, etc. * Create and update project plan. Track upcoming deliverables and ensure completion of project milestones and tasks * Collaborate with the Launch Team to update the issues log and work with appropriate team members to identify resolution options, impacts and work to close issues * Coordinate the creation/distribution of the project hand-off document for Segment Managers and Operational Teams * Improve quality, implementation timing and cost for partner projects * Build strong internal relationships. Establish strong contact with all bank functions and act as central hub for partner launch questions

* Managed daily metrics and reporting for several areas * Responsible for training new hires in Acquisitions * Quickly identified gaps and made recommendations for new process improvements * Responsible for assisting with the remediation of process failures on Cardmember accounts * Updated and/or created new process documents to maintain requirements for internal controls

* Responsible for executing and managing multiple Marketing programs * Interface with TSYS to ensure that price points and options are built accurately to the terms of the offer * Review marketing requirements and provide subject matter expertise to ensure program parameters match system implementation

* Deliver large-scale partner and cross functional projects for the Card organization * Organize project teams by identifying areas of needed expertise and required skills * Identify, assess impact of and resolve project issues and conflicts with project team, partner and leadership team * Provide current status and updates on programs as requested with executive management, partners and internal project teams * Build and communicate tools throughout the bank * Work with key partner contacts and liaison between partner, segment and internal project team