Kim Leung

Field Operation Manager HK TW Macau @ SWAROVSKI

About

Regional Operations Leader | HNW Relationship Management | Certified MoCA Assessor & Cognitive Health SpecialistA high-caliber Regional Operations Manager with 10+ years of leadership in premium retail (Swarovski, Adidas), specializing in P&L management across HK, TW, and MO markets. I offer a unique strategic advantage by blending Luxury Service Standards with Cognitive Neuroscience to deliver precision-led experiences for High-Net-Worth (HNW) clients.Core Value Add:Strategic Regional Leadership: Proven track record of managing 40+ premium outlets, leveraging data analytics to optimize retail performance and operational efficiency.HNW Relationship Management: Expert in high-stakes client psychology, with the ability to translate complex clinical insights (e.g., MoCA assessments) into bespoke wellness and service strategies.Specialized Clinical Credentials: Certified MoCA Assessor with advanced training in Cognitive Psychology and Senior Pedagogy, bridging the gap between healthcare expertise and commercial excellence.Whether spearheading retail transformation or pioneering the premium wellness sector, I am dedicated to integrating Commercial Rigor with Scientific Insight to drive sustainable growth.

Country

City

Hong Kong SAR

Industry

Retail

Skill

Analytical Skills, Cognitive Neuroscience, MoCA, Neuroscience, Cognitive Psychology, 銷售點 (POS) 系統, Spoken English, Marketing campain, 客戶資料, Microsoft PowerPoint, Microsoft Excel, Cross-functional Collaborations, Sales Strategy, 零售, 銷售績效, 零售類管理, 卓越營運, 獎勵計劃, Retail Sales Analysis, Data Analytics

Experience

Field Operation Manager HK TW Macau

SWAROVSKI

2021-11 - 2025-1 · 3 yrs 3 mos

Hong Kong SAR

Takes care of the operation of >45 stores in HK, TAIWAN and Macau. Strategically involved in budgeting, forecast, distribution planning, retail target and incentive, retail sales and KPI monitor, etc. Responsible for sales operations including store development, global tools/guideline adaptation, daily operations, etc. Work cross functionally and culturally with Regional, China and Local team on a daily basis.

Operation Manager

Royal Sporting House (HK) Ltd - GMG Group

2018-10 - 2021-10 · 3 yrs 1 mo

Scope includes, Sales and Operations - manages Nike stores with 100 plus headcount Manages directly training, visual merchandising and partially projects. Work cross-functionally on a daily basis.

Assistant Manager Retail Operations

adidas HK Ltd.

2014-8 - 2018-10 · 4 yrs 3 mos

Kwun Tong, Hong Kong

Day-to-day Sales and Operations People development Project management (roll out, renovation, etc.) Work cross-functionally on a regular basis Strong analytical and numerical skills