Kim Krogh Andersen

Telstra’s Group Executive, Network, Product and Technology. Leading Telstra’s shift to Network as a Product – reimagining the network as a programmable, customer‑centric capability that drives new value and growth.

Group Executive Product & Technology Telstra's Product & Technology function, which is responsible for creating and delivering products and solutions that customers across all segments value and that drive profitable growth for Telstra. Accountability for Telstra's product strategy, lifecycle and P&L, as well as technology and innovation where products are incubated and brought to scale. P&T also accountable for Telstra's software, IT and Data & AI functions and accelerating the organisation's digital leadership as part of its T25 growth strategy. 8000-9000 FTE across several location.

Quantum computing won’t just change how we use, process and understand information. It will also allow us to create faster, more efficient computers that will quickly become the world’s most powerful artificial intelligence machines. Silicon Quantum Computing’s vision is to make this happen for the betterment of humankind. By creating technology at the cutting edge of science, and by using it in ways that are life enhancing, human-centred and world changing. SQC’s foundation intellectual property was developed at the Australian Centre of Excellence for Quantum Computation and Communications Technology (CQC2T). Led by a team of brilliant thinkers, including 2018 Australian of the Year Professor Michelle Simmons AO and her colleagues Professors Sven Rogge, Andrew Dzurak and Andrea Morello, CQC2T produced many ‘World firsts’. These included the longest coherence times; highest fidelity qubits in a solid state; the ability to optically address single dopant atoms in silicon; the lowest noise silicon devices; and the first two 2 qubit gate in silicon.

MTData is Australian-owned and operated. We partner with business to tailor telematics hardware and software to your specific needs. This advanced technology provides the flexibility needed to maintain your competitive edge. For almost 20 years MTData has been helping businesses to improve operational efficiency, reduce costs and meet compliance requirements. MTData is part of Telstra’s Connected Vehicle offering. We have vast development and integration capability backed by a team of talented engineers and developers. Our high customer retention rate reflects our commitment to delivering high quality, well-supported products, specifically designed for Australian conditions. We are passionate about telematics. That’s why many of the largest players in Transport & Logistics choose MTData as their technology partner.

Fetch is the all-in-one box that makes any TV smarter. Get free and pay channels, streaming, apps, movies and shows on one menu, with universal search and one remote. It's the easy way to find and watch the things you love.

Joint venture between Quantium and Telstra. Delivering AI product and services to Australian businesses

Global Technology Strategy across all domains - IT (BSS, Customer Facing) - Cloud - Data, Analytic, AI etc. - Security - Network EtE - Operating Model 5G Strategic Program - 5G technical readiness - 5G commercial readiness - Launch and roadmaps in all markets Markets - Denmark - Sweden - Norway - Finland - Serbia - Hungary - Montenegro - Bulgaria - Pakistan - Bangladesh - Thailand - India - Myanmar - Malaysia

1. **Product Strategy:** Develop and execute a comprehensive product strategy 2. **Portfolio Management:** Oversee the entire product portfolio including the product P&L 3. **Product Development:** Collaborate with cross-functional teams, including engineering, design, and marketing. 4. **Innovation:** Foster a culture of innovation within the product development teams. Encourage creative thinking and the exploration of new technologies. 5. **Market Research:** Conduct thorough market research and analysis to identify customer pain points, emerging trends, and competitive landscape. 6. **Roadmap Planning:** Create and maintain a product roadmap that outlines the timeline for product launches and feature releases 7. **User-Centric Approach:** Champion a user-centric approach to product development, ensuring that products deliver meaningful value to customers. 8. **Cross-Functional Collaboration:** Work closely with marketing, sales, customer service, and technical teams to ensure a seamless go-to-market strategy. 9. **Product Launch:** Lead the launch of new products, ensuring successful execution of marketing campaigns, sales enablement. 10. **Metrics and Analytics:** Define key performance indicators (KPIs) to measure the success of products. 11. **Customer Feedback:** Gather feedback from customers and stakeholders to continually improve existing products. 12. **Partnerships and Alliances:** Identify potential partnerships or collaborations that can enhance product offerings or expand market reach. 13. **Regulatory Compliance:** Ensure that products adhere to relevant industry regulations and standards. 14. **Risk Management:** Assess potential risks and challenges associated with product development and strategize ways to mitigate them. 15. **Team Leadership:** Lead and inspire a team of product managers, designers, and engineers to achieve product goals and deliver exceptional results. Markets - Middle East and Africa - America - Europe - Asia

One Asia is a cross-boarder Technology Transformations program in Asia (Thailand, Idia, Pakistan, Bangladesh, Malaysia, Myanmar) Establish an efficient & customer centric Regional Delivery Platform enabling "Best internet solution and performance" in all Telenor Asia Business Units. - Design and architecture - Source and partner management - Implementation - Operations - Change Management

1. **Network Strategy:** Developing and implementing a strategic roadmap for the telco's network infrastructure, ensuring it aligns with the company's growth goals and technological advancements. 2. **Network Planning:** Overseeing the planning, design, and expansion of the telco's network infrastructure, including wireless, wired, and data networks. 3. **Quality and Performance:** Monitoring and maintaining the network's performance, ensuring optimal connectivity, low latency, and high-speed data transmission for customers. 4. **Innovation and Technology:** Staying informed about emerging technologies in the telecommunications industry, such as 5G, IoT, and edge computing, and integrating these innovations into the network infrastructure. 5. **Security:** Implementing robust security measures to protect the network from cyber threats and ensuring the privacy and integrity of customer data. 6. **Vendor Management:** Collaborating with network equipment and technology vendors to negotiate contracts, ensure timely delivery of equipment, and stay up-to-date with the latest solutions. 7. **Regulatory Compliance:** Ensuring that the telco's network operations adhere to relevant industry regulations and standards. 8. **Emergency Preparedness:** Developing contingency plans and strategies to address network outages, disasters, or emergencies to minimize disruptions and downtime. 9. **Team Leadership:** Managing a team of network engineers, technicians, and professionals to maintain the network infrastructure, troubleshoot issues, and implement upgrades. 10. **Customer Experience:** Prioritizing customer satisfaction by delivering consistent, reliable, and high-quality network services. 11. **Collaboration:** Working closely with other departments, such as marketing, sales, and customer service, to align network strategies with overall business objectives.

The TELCO market in Denmark is probably one of the most competitive markets in the World. We decided two years ago to change the strategy. We decided to differentiate from our competitors because we realized that the current situation were unsustainable. We decided to be Best in Service and create Denmarks Network No. 1. Today we have the best Network and our NPS (Net Promoter Score) improve day by day. My main focus is to change the culture and secure that the Network is the fundament for the whole turn around. Today we have established network sharing with another operator and we work intensely with development, optimization and operations. We operate our network in a customer centric way and have implemented a new customer centric culture. Every day we get direct NPS feedback from our customers so we make sure, that we operate the network with an outside-in-philosophy. Two years ago when I started in the Network Division the perception in Denmark was that Telenor had a poor network - today the perception is the opposite. This new Network positions in Denmark is achieved by massive work with the network but also with a PR Network roadmap and an aggressive commercial, network campaign. We will be Loved by Customers! Area of responsibility: - Network Service Operations - Incident Management accountable - Situations Management accountable - Service Management accountable - Problem Management accountable - Change Management accountable - Performance Management accountable - Network KPI’ accountable - OSS accountable - RAN engineering accountable - RAN optmization accountable - RAN operations accountable - Offshoring Manila Philippines accountable - Vendor Management responsible Reporting to: CNO Reporting to me: 5 Head of departments

1. **Team Leadership:** Managing and leading a team of customer service representatives, supervisors, and managers to ensure efficient and effective handling of customer inquiries, concerns, and requests. 2. **Service Strategy:** Developing a customer service strategy aligned with the telco's overall goals and objectives. 3. **Quality Assurance:** Implementing and maintaining quality control measures to ensure consistent and high-quality customer interactions. 4. **Issue Resolution:** Overseeing the resolution of customer issues and complaints in a timely and satisfactory manner. 5. **Customer Engagement:** Developing strategies to engage customers and enhance their overall experience with the telco. 6. **Training and Development:** Providing ongoing training and development opportunities for customer service staff to improve their skills, product knowledge, and customer interaction abilities. 7. **Data Analysis:** Utilizing customer data and feedback to identify trends, pain points, and opportunities for service improvement. 8. **Process Improvement:** Continuously refining customer service processes and workflows to increase efficiency, reduce response times, and enhance the overall customer journey. 9. **Cross-Functional Collaboration:** Collaborating with other departments, such as marketing, sales, and technical support, to ensure a seamless and consistent customer experience across all touchpoints. 10. **Innovation:** Keeping up-to-date with industry trends and technological advancements to identify innovative ways to improve customer service delivery, such as through digital channels, self-service options, and AI-driven solutions. 11. **Crisis Management:** Developing plans and strategies for handling crisis situations that may impact customer service, such as network outages or service disruptions. 12. **Customer Insights:** Gathering insights from customer interactions and feedback to provide valuable input to product development.

Company: Telecom services, Danish subsidiary of the multinational company Telenor (headquartered in Oslo), 2200 staff in Denmark. Area of responsibility: Customer service and technical support to 2 million private and business customers in Denmark Reporting to: Director of Customer Service Reporting to me: 6 Employees within my area: 150