Kilian Degallaix

► Operational Efficiency & Compliance: Drive continuous improvement in processes and workflows while ensuring meticulous adherence to regulatory standards (FSC, EUTR, EUDR). ► Global Trade & Logistics: Optimize international trade operations, including supplier relationship management, freight coordination, and logistics, to facilitate seamless global transactions. ► Stakeholder Collaboration & Communication: Cultivate strong relationships with internal and external stakeholders, fostering open communication and collaborative partnerships. ► Transactional Excellence & Financial Acumen: Streamline transactional processes, including order management, contract preparation, and financial reconciliation, within ERP/Salesforce systems. ► Problem-Solving & Analytical Prowess: Leverage analytical skills to identify and resolve operational challenges, driving data-driven solutions and process improvements.

► Process improvement: Promote and develop a continuous improvement culture across the business; Assist in developing and implementing process improvements to meet business goals; Identify and manage resources for process improvement projects; Provide support and guidance to the team when needed; Train resources in process improvement techniques; Assist in the monitoring of process performance and improvements in key metrics; Drive continued involvement with our outsourcing partner to take on additional tasks ► Compliance: Conducting ongoing auditing and reporting on the organization’s compliance; Assisting with managing Robinson’s FSC certification; Implementing EUTR standards for supplier countries in South America ► Global Trading: Work with Brazil team to improve workflow; Manage supplier relationships; Manage freight relationships where needed

► Account Management & Sales Support: Communicate directly with customers/suppliers regarding order details, shipping dates, anticipated delays, billing issues, and general client concerns; Maintain current customer, freight, vendor, and supplier account information in SalesForce; Provide backup to salespersons as requested to ensure the best customer experience, back up may include quotes, sales entry in SalesForce, report generation, collections, etc.; Diligently follow orders through to completion through the monitoring of open orders in Salesforce and working with appropriate parties to resolve issues that delay timely fulfillment; Monitor customer payment terms and accounts receivable, contacting customer regarding payment when necessary ► Transactional: Prepare contracts/order acknowledgments; Create purchase orders to suppliers, receiving inventory into our ERP, and creating payable; Generate shipments & attach inventory; Verify the accuracy of packing lists, taking necessary action if discrepancies arise; Collect all information needed to accurately generate financial transactions, review data inputted, correct errors as needed ► International Logistics: Maintain the Sales Operations Dashboard in Salesforce to reflect accurate order status for assigned shipments; Communicate clearly and effectively the necessary and pertinent information with teammates, sales, suppliers, shipping/receiving warehouses, and/or customers; Review order specifications, shipping terms, and customer details to determine which shipping equipment is required, request ocean freight and/or truck rates accordingly; Coordinate earliest ship date with production facilities, 3PL warehouses, and suppliers; Booking orders with freight forwarders, carriers and/or brokers; Prepare or review BLs, Certificates of Origin and other related transportation documents ► Managing European office daily affairs: payroll, VAT, supplies, ...

Internship with a Member of the European Parliament (MEP). ► Conducted policy research and analysis, drafted reports, and participated in plenary sessions ► Gained experience in diplomacy and project management in a multicultural environment Commitees: BUDG: Budgets LIBE: Civil Liberties, Justice and Home Affairs

Thesis title: How can Europe strengthen Corporate Social Responsibility (CSR) for companies sourcing lumber from Brazil?

• Production and quality: Mastery of distillation, maceration, fermentation, blending, maturation and bottling techniques. In-depth knowledge of food safety standards (AFSCA) and quality management. • Selection of raw materials: Ability to choose and combine raw materials and yeasts according to the type of spirit desired. • Commercial aspects: Development of skills in marketing, sales, organization of tastings and order management. • Legislation: In-depth knowledge of regulations relating to excise duties, customs and import/export. Sustainability: Awareness of environmental issues, organic products and the circular economy.

Thesis title: How does the European Union Timber Regulation (EUTR) affect importers and exporters of timber?