Kiley Robinson

- Recruit, source, and screen top-tier IT talent for roles such as software developers, network engineers, and system administrators. - Build and manage strong relationships with candidates, clients, and hiring managers to deliver strategic, personalized recruitment solutions, leveraging supplier relationship management practices. - Manage end-to-end contingent recruitment, conducting interviews, sourcing candidates, assisting onboarding, and providing ongoing consultant support aligned with client objectives. - Utilize job boards, social media, and networking to build a strong talent pipeline for current and future IT roles. - Stay updated on IT industry trends to better understand the evolving needs of technology teams and attract the right talent.

- Conducted data and KPI analysis across multiple clinics using Epic, eClinicalWorks, Carelink, and Excel dashboards, identifying trends and supporting risk-based decision-making. - Presented findings to C-suite executives and leadership, translating complex metrics into actionable insights that improved operational efficiency and compliance. - Collaborated with Finance, IT Team, Leadership, and the Quality Improvement Director to procure clinic resources, equipment, and outreach materials; issued RFPs/RFAs, evaluated RFQs, analyzed proposals, and negotiated with vendors, suppliers, and government agencies to optimize costs and patient accessibility. - Coordinated community outreach programs, including mobile mammogram clinics and CRC screening initiatives, securing grant funding and strengthening stakeholder partnerships. - Took initiative by implementing clinical workflows with insurance requirements to improve care gap closure and maximize revenue capture. - Served as liaison between clinical teams, finance, leadership, and insurers, ensuring alignment on quality metrics, operational goals, and financial performance. - Built and maintained strong relationships with community stakeholders and engaged directly with patients to address care gaps and gather insights. - Supported Revenue Cycle Management (RCM) by connecting clinical workflows with financial objectives, enhancing operational efficiency and revenue outcomes.

- Built lasting relationships with patients by offering compassionate service, clear medication guidance, and genuine support. - Collaborated with pharmacists, insurance providers, and medical professionals to ensure patient safety, proper medication use, and regulatory compliance. - Processed insurance claims using CPT, ICD, NDC, HCPCS, and NCPDP codes, ensuring accurate billing and reimbursement. - Served as a trusted point of contact for patients navigating insurance coverage, medication access, and prescription changes. - Assisted a diverse patient population with varying health literacy, enhancing patient experience and safety. - Optimized pharmacy workflows to maintain high service standards in a fast-paced environment.

- Assisted in organizing and coordinating emergency response and preparedness classes, ensuring all necessary supplies were efficiently assembled for training sessions. - Collaborated with key stakeholders during regular meetings to ensure adherence to regulations, enhance public safety, and maintain compliance with government and university standards, minimizing environmental hazards and promoting health education. - Conducted incident data analysis and performed risk assessments to identify trends and recommend safety improvements, ensuring alignment with institutional, legal, federal, and environmental standards and regulations. - Utilized statistical visualization tools to communicate findings, supporting data-driven and compliant decision-making. - Performed needs assessments and risk evaluations prior to AED machine implementation, identifying suitable installation sites and ensuring adherence to inspection and regulatory standards. - Oversaw the implementation, documentation, and registration of all AED machines across campus, maintaining compliance with procurement and organizational policies. - Collaborated with EMS, fire rescue, policy, and environmental agencies, strengthening cross-functional stakeholder engagement while upholding safety and regulatory requirements. - Assisted in organizing emergency preparedness classes, coordinating resources and logistics to ensure effective and compliant training delivery.