Kiki (Xiangchan) Chen

FP&A Operations & Technology

Forté Fellow

• Achieved top sales position for eight consecutive years (2016 – 2023); led seven-member sales team, managed a portfolio of $50.0mm account and secured 200+ healthcare provider partnerships (doctors’ offices and IVF centers) • Cultivated high-profile clientele including A-list celebrities, professional athletes, business leaders and high-net-worth individuals/families by tailoring experiences based on bespoke service models that reinforced brand prestige • Generated $6.0mm+ in record sales by setting and surpassing team targets, onboarding and developing new hires, redesigning compensation structures and standardizing sales operating models across U.S. and Canada office • Delivered $0.8mm YoY revenue growth via data-driven commercial analyses to inform pricing and reimbursement strategies, resulting in a 20% increase in team efficiency using performance management and hands-on coaching • Expanded into new channels (80+ surrogate agencies during COVID) and designed and assigned new sales territories to optimize market coverage, contributing to the company’s growth as the region’s largest stem cell provider • Spearheaded monthly seminars with 50+ attendees to strengthen engagement with existing accounts and foster long-term client relationships, leading to KPIs improvements and a 20% enhancement in team client retention California Cryobank Stem Cell Services (dba FamilyCord) is a Life Science company that offers newborn stem cell services to help protect the family in the future. The company has more than 40 years of experience in cellular therapy services.

Glion Institute of Higher Education ranks among the world's the Top 3 institutions for hospitality and leisure management, and in the Top 2 globally for employer reputation. The Glion Institute of Higher Education is known to be the first university-level (private) hotel management school in Switzerland. Situated above the Swiss Riviera, overlooking Lake Geneva and with the Swiss and French Alps in view. Since 1962, Glion has set the highest standards for academic quality and hospitality excellence.