Kiersten Grutzius

IDR, Inc. is an award-winning, employee-owned, female-led staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent Diamond awards for ten consecutive years, in addition to awards from Staffing Industry Analysts, ClearlyRated’s Best Staffing Firms for Women, and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.

• Relationship Building: Fostered strong connections with club members and guests to ensure a personalized and exceptional experience. • Customer Success: Collaborated with members to understand their needs, resolve issues efficiently, and deliver tailored solutions for events and dining experiences. • Communication Skills: Acted as a liaison between members, staff, and management to align expectations and deliver outstanding results. • Problem Solving: Anticipated and addressed challenges in a fast-paced environment, demonstrating adaptability and critical thinking. • Sales and Upselling: Promoted club services and events to members, driving increased engagement and satisfaction. • Organizational Skills: Assisted in the scheduling, logistics, and execution of events, ensuring successful and memorable experiences for members. • Collaboration: Worked closely with cross-functional teams, including kitchen staff, event planners, and management, to achieve shared goals.

• Customer Relationship Management: Built and maintained strong relationships with residents to ensure satisfaction and retention, addressing inquiries and resolving concerns promptly. • Problem Solving: Identified and addressed resident issues with creative and effective solutions, enhancing their overall living experience. • Communication Skills: Acted as a key liaison between residents and management, ensuring clear, professional, and timely communication. • Sales and Marketing: Assisted in leasing efforts by conducting tours, promoting the property’s features, and explaining lease terms to prospective residents. • Collaboration: Partnered with cross-functional teams, including maintenance and property management, to deliver a seamless and exceptional resident experience. • Adaptability: Navigated a dynamic environment by balancing multiple responsibilities and meeting deadlines effectively. • Customer Success Focus: Ensured resident satisfaction by providing a welcoming and supportive community environment, fostering long-term engagement. *Top Community Assistant for signed leases during my tenure

• Customer Engagement: Delivered exceptional service by understanding and meeting customer needs in a fast-paced environment, ensuring satisfaction and loyalty. • Problem Solving: Resolved customer concerns promptly and effectively, maintaining a positive dining experience. • Team Collaboration: Coordinated with team members to optimize operations, improve efficiency, and enhance the overall customer experience. • Adaptability: Thrived in a dynamic setting, balancing multiple tasks and priorities to meet customer and operational demands.

Summer Employment at Sting Ray Bay Aquatics Park • Customer Relationship Management: Delivered outstanding service by addressing inquiries, solving problems, and ensuring guest satisfaction. • Operational Efficiency: Managed customer registrations and inquiries with precision, contributing to smooth and effective operations. • Interpersonal Skills: Fostered a welcoming and inclusive environment, ensuring positive experiences for guests of all ages. • Communication Skills: Engaged with customers professionally and empathetically, building trust and rapport.