Kien Pham

Assisted Mr. Kha Huynh in business development activities, including market research, identifying identify sales opportunities through social media, dataset and other tools including Panjiva, Linkedin Sales Navigator Prepared sales analysis reports, market trend insights, and business performance evaluations to support strategic decision-making. Built sales pipeline and use Salesforce to manage potential customer data and track the sales process better Set meeting with customers, prepared documents and took cared customers after signing the contracts Weekly reported the sales performance and process with each potential customer

Prepared and managed air export documentation (MAWB, HAWB, invoices, customs documents) to ensure compliance and accuracy. Coordinated with airlines for air shipment bookings and flight schedules, ensuring on-time departures. Worked closely with customs brokers to verify documentation compliance with air export regulations. Communicated shipment status updates to clients, addressing inquiries and resolving issues promptly. Assisted in tracking air shipment expenses, supporting cost management by monitoring rates and budgets. Resolved air export operational issues (e.g., delays, documentation discrepancies) under senior staff guidance, ensuring smooth operations.

Packed goods according to orders and assisted with order management. Managed the import/export of goods, materials, and equipment for the entire warehouse (handling inventory of up to 10,000 products). Conducted periodic inventory checks as per store policies. Developed and optimized an efficient warehouse management model. Supervised and coordinated warehouse staff, ensuring strict control over goods delivery and receipt. Coordinate the movement of goods between warehouses, stores, and shipping partners, ensuring smooth and accurate distribution.