kiamara grantham

* Managed a team of three people within the accounting department for service of process and records collection services for major insurance companies. * Worked with outside consulting firms to develop and train team members on a new Q/A process. * Maintained all accounts payable including vendor payments, record custodians and process server issues * Processed client weekly billing statements, verified statements for accuracy and contacted clients with past due balances. * Generated and communicated new requirements for new updates to American Envoy’s customized billing program. * Handled post-production deployment communications with clients regarding services and/or billing. * Developed training materials for accounting classes and trained all ProVest and American Envoy accounting personnel. * Led the transition of all accounting functions from American Envoy to ProVest * Maintained and improved the QuickBase to QuickBooks translation by working with the IT Development teams.

* Worked with the Cash Liaisons and with the Cash Processing Center to coordinate and ensure the timely resolution of any items in the "Application Assessment" program. * Responsible for effectively communicating "Application Assessment" resolutions to management, ensuring adherence to policy and procedure for accurate cash application. * Worked closely with management to identify efficiencies and best practices in order to improve workflow. * Responsible for maintaining an above average knowledge of all financial payer sources and keeping up to date with processes within the Cash Processing Center in order to effectively support the Collection Centers and Pharmacies. * Responsible for appropriately handling special projects as assigned by the management team.

* Managed a Support Team of four employees; reception, data entry, payment, posting and filing. * Supervised daily operations including reception, customer service, data entry, cash applications and filing. * Developed training material and trained all support staff. * Audited the daily cash posting and credit card payments. * Processed all month-end billing, productivity and financial reports for the company. * Resolved discrepancies for clients, patients, receivables and billing. * Handled accounts payables relative to office supplies and equipment. * Convert client’s files through Cartographer to upload to CUBS system. * Built custom queries for billing for the purpose of account write offs as well as client specific requests.

* Supervised a team that generated over $1 million dollars in costs savings and increased revenues through data analytics. * Responsible for gathering requirements from users in operations group and performing data mapping for the application * Led, maintained, and coordinated a portfolio of projects and initiatives and assigned supporting tasks to the team. * Elicited and translated business requirements into process workflows. * Mentored team members and encouraged creative solutions to organize and execute projects. * Performed data analytics and recommended process improvements. * Conducted off-site client visits, company status meetings, department trainings and business presentations. * Attended leadership meetings to report on progress regarding project portfolios. * Completed hiring evaluations and performance reviews. * Technologies include; SQL, Crystal reports, Excel, Visio, PowerPoint, OneNote, Word, Outlook, AxoSoft, Track-IT, Resware, Snag-It