ki raspberry

* Penn National Insurance * Commercial Lines Underwriting Assistant * ● Processed and rated activities for automated and manual commercial lines policies for assigned commercial lines of business. (GL, UM, IM, BOP, AUTO, WC, PROP) * ● Assisted with ensuring agent request were completed timely to ensure policy needs are address timely. * ● Conducted MVR request to verify driver’s history prior to policy enrollment. * ● Coordinated policy needs based on agents request by collaborating with underwriter to ensure policy needs were identified and implemented. * ● Participated in ongoing trainings to ensure continuous quality in work performance and changes in agency policy were implemented. * ● Worked with UW and TST team to review plans, programs, policies, and procedures to ensure continuous improvement efforts * ● Processed and assisted new and existing Small and Middle Market policies.

* ● Provided customer service assistance to contracted providers by answering 80-100 inbound calls daily related to claims, benefits verification, and technical assistance with processing provider request. * ● Assisted providers with details on inquiries concerning participating benefit plan coverage. * ● Conducted research to determine claim denials in order to assist providers with resubmissions.