Khushi Gupta

As part of the Inbound Team for my client, I am contributing to a Tariff Rule Implementation Project aligned with the updated U.S. business process. This rollout project is focused on integrating new tariff regulations into existing system landscape. This has been a milestone project for me, as I was selected not only to join the project workshop at the initiation stage but also to be a member of the core tariff project team. During the workshop, I had the opportunity to directly engage with business users, stakeholders, IT Directors, and senior managers to understand BD’s business model, gather requirements, and contribute functional system design suggestions tailored to their objectives. Key responsibilities & contributions: • Functional system design involving integration of JD Edwards with Kinaxis, SAP, MQ, Körber, HighJump, and MuleSoft. • Conducting demo sessions with business teams to validate design decisions and gather feedback, which received positive responses from stakeholders. • Supporting the project through critical phases including OQ/PQ testing, with upcoming milestones of production go-live deployment, HOTS, and Hypercare support. What makes this project especially significant for me is that, despite being the youngest and least experienced member of the team, my strong system knowledge and proactive involvement have given me the chance to contribute meaningfully from initiation through delivery. Working closely with stakeholders, IT leadership, and senior developers has been a highly enriching learning experience and a great step forward in my career

I was part of a large-scale integration project for a new Distribution Centre that my client launched in Canada. The project involved integrating Swiftlog (a 3rd-party logistics tool) along with other key applications—Kinaxis, HighJump, and MuleSoft—into JD Edwards (JDE). I joined the project during the final stages of OQ/PQ system testing, User Acceptance Training (UAT), and production deployment, where I contributed to: • System Testing & UAT – validating integrations and ensuring business requirements were met. • Deployment & Hypercare – resolving critical and high-priority bugs during the initial production rollout. • Documentation – preparing System Design Specifications (SDS), User Requirement Specifications (URS), and Functional Specifications (FS) to streamline implementation and support knowledge transfer. As the youngest member of the team, I had the opportunity to work closely with senior stakeholders & IT Director, gaining hands-on experience in end-to-end ERP and logistics system integration within a complex enterprise environment

As a JD Edwards Functional Consultant supporting my client’s North America region (Sales & Distribution), I was responsible for ensuring smooth business operations through production support, enhancements, and user guidance. My role primarily focused on Inventory, Procurement, and Sales Management modules within JDE. Key responsibilities included: • Engaging in daily interaction with onsite users in the US to resolve system issues and provide effective solutions. • Handling P1–P4 level functional tickets, ensuring timely resolution based on business priority. • Delivering enhancements and process improvements tailored to client requirements for seamless business operations. • Providing production support across Inventory, Procurement, and Sales modules. • Creating User Manuals and documentation for issue resolutions, serving as a repository for future reference. • Identifying root causes of recurring issues and implementing preventive measures as value-added support. • Guiding users to troubleshoot trivial issues independently and offering best practices to minimize recurrence. • Prioritizing errors and driving timely closures to meet SLAs. This role enabled me to strengthen my expertise in Sales & Distribution functional consulting, while contributing to process efficiency, user empowerment, and overall client satisfaction