Khushboo Lakhera

Recruitment is more than filling roles—it requires responsibility, integrity, and the ability to build the right professional connections. At Skywings Advisors, We focus on ethical recruitment practices that create meaningful career opportunities while delivering high-quality talent to clients. Talent Acquisition professional specializing in insurance, reinsurance, actuarial, and financial and risk services, hiring for global markets, with experience in niche talent sourcing, competitor headhunting, and lateral recruitment. -Promoted to Talent Acquisition Executive within 45 days of a 3-month training program, recognizing strong performance and early impact. -Managing non-IT recruitment mandates for leading insurance and consulting organizations supporting global markets. -Hiring across Actuarial (US & UK Pensions, P&C, Health), Insurance & Reinsurance including Facultative, Analytics, Risk Consulting, Audit & Assurance (Internal & External), Financial Services, Business & Equity Valuation, Compensation & Benefits, and BPO/KPO offshore roles. -Supporting IT hiring within SOX IT audit and compliance, including ITGC and ITAC roles. -Managing the end-to-end recruitment lifecycle—requirement understanding, strategic sourcing, candidate screening, interview coordination, offer negotiation, and onboarding support for mid- to senior-level roles. -Leveraging LinkedIn, job portals, referrals, social media, and advanced sourcing techniques (Boolean & X-ray search) to identify both active and passive candidates. -Delivering hiring mandates within defined SLAs, turnaround time (TAT), offer-to-joining ratios, and team KPIs, while ensuring a strong candidate and stakeholder experience.

• Underwent a structured 3-month Talent Acquisition training program covering end-to-end recruitment processes. • Gained hands-on experience in sourcing, screening, and shortlisting candidates through job portals and professional networks. • Coordinated interview scheduling, candidate communication, and feedback management between clients and internal teams. • Supported hiring for non-IT domains, including Actuarial roles for UK/US pension and insurance processes. • Assisted in maintaining recruitment trackers, MIS reports, and candidate databases. • Collaborated with hiring managers to understand workforce planning, offer management, and onboarding formalities. • Demonstrated consistent performance and learning agility, leading to early promotion and on-roll confirmation after just 45 days of training.

Mass tort (short for mass tort litigation) refers to a large number of individual lawsuits filed against one or more defendants for harm caused by the same product, event, or action—but each plaintiff (person suing) has a unique claim for damages. It’s a major area within U.S. insurance, legal, and claims processing industries. Work Summary: - Successfully filed 1000+ cases against US Pharmaceuticals, ensuring successful lead qualification. -Collaborated with several US-based law firms and attorneys to manage Mass Tort lead screening, eligibility validation, and claim closure, ensuring accuracy and compliance. -Managed end-to-end US mass tort operations, ensuring effective teamwork and process efficiency. Generated 500+ qualified leads, handled screening, eligibility verification, and closure, and achieved a 90% lead approval rate. Ensured leads met the firm’s criteria, improving the successful case settlement rate.

Mass tort (short for mass tort litigation) refers to a large number of individual lawsuits filed against one or more defendants for harm caused by the same product, event, or action—but each plaintiff (person suing) has a unique claim for damages. It’s a major area within U.S. insurance, legal, and claims processing industries. Work Summary: Hired and trained more than 50 batches for US Mass Tort campaigns. Served as the final panelist/interviewer, onboarding more than 100 candidates into production teams. Trained and supervised calling agents to ensure performance quality and compliance. Monitored day-to-day operations, maintained KPIs, and enhanced team productivity. Ensured consistent delivery of high-quality leads, improving client satisfaction. - Oversaw a team of process executives to achieve targeted goals and generate high-quality leads for approvals and sales from clients. - Verified mass tort leads by confirming validity and eligibility of potential clients before significant investments. - Performed verification and qualification calls for potential claimants under the US Mass Tort process, ensuring accuracy of medical, exposure, and personal details before case intake. -Managed a team of 25+ employees in the US Mass Tort claims process, overseeing client management, verification calls, and bulk claim closures while ensuring accuracy, compliance, and SLA adherence. - Served as the primary point of contact for clients in the US Mass Tort claims domain, managing deliverables, stakeholder expectations, and operational escalations.

Mass tort (short for mass tort litigation) refers to a large number of individual lawsuits filed against one or more defendants for harm caused by the same product, event, or action—but each plaintiff (person suing) has a unique claim for damages. It’s a major area within U.S. insurance, legal, and claims processing industries. Work Summary: -led a team of process executives to generate qualified legal leads for US-based Mass Tort Lawsuits. - Managed operations and monitored calling agents to ensure performance and compliance standards were met consistently. - Successfully managed and closed bulk claim leads (500+ cases) under the US Mass Tort claims process, improving turnaround time and client satisfaction. -Handled end-to-end processing and closure of bulk claim leads in the US Mass Tort domain, maintaining quality benchmarks and SLA adherence.

Mass tort (short for mass tort litigation) refers to a large number of individual lawsuits filed against one or more defendants for harm caused by the same product, event, or action—but each plaintiff (person suing) has a unique claim for damages. It’s a major area within U.S. insurance, legal, and claims processing industries. Work Summary: - Evaluated and processed damages caused by Pharmaceuticals, Medical Devices, Environmental Disasters and Consumer Products. -Identified, qualified, and managed potential claimants for legal cases involving defective products, drugs, or environmental damages. -Oversaw sourcing, qualifying, delivering quality leads, and maintaining client satisfaction for legal call centers. Handling:- -Mass tort claim data management -Eligibility validation & claimant intake -Medical record summarization -Compliance tracking Process Involved: -Intake & Screening: Identifying potential claimants and verifying eligibility (e.g., exposure date, injury type). -Documentation: Collecting medical records, proof of product use, and legal documents. -Claim Evaluation: Reviewing damages, liability, and linking injury to product/event. -Litigation Support: Filing, tracking case progress, and managing settlements.