Khushali P

A dedicated and comprehensive Business Process services catering to Banking, Telecom, Insurance and other sectors in the field of credit & risk management.

Key Responsibility was Handling Health Insurance portfolio - (Aditya Birla Health Insurance) • Insurance Renewal & retained Cases update • Managing Roster for each & every agent (15+ Employees Team) • on calls & handle all types of escalations. • Looking each & every mail from customer's as well as from managers/seniors. • Monitor & facilitate training for new & existing agents in the inbound & outbound processes. • Making and working on reports e.g., MIS, KPI, Sales service reports using SQL & Macros, Incentive reports, monthly assigned task reports, etc.

Key Responsibility • Greet customers when they arrive at the store and ask if they need assistance. • Helping customer to place the food order over the counter. • Suggest upsell items to customers based on the items they have chosen. • Process sales transactions at the POS (point-of-sale) counter. • Remove and record amount of cash in register at end of shift. • Keep record of sales, prepare inventory of stock and order merchandise. • Managing food FIFO/Food inventory/stock update/Store cleaning/ daily food shelf-life check.

Key Responsibility Joined as a Tele Caller in ICICI prudential portfolio (2012-2015) • calls for lead generation . • customer service. • life insurance plan explains . • fixing client and RM’S meeting on call for investment . • achieving target every month . Got Promoted as a process trainer for ICICI BANK CREDIT CARD Portfolio (2015-2017) • Trained the new agent about process. • Product knowledge and floor etiquettes. • Trained agents how to take call with quality parameters. • Trained how to handle the escalation and Cross-selling. • Handeling mock call practice and certification by management.

Key Responsibility • Greet customers when they arrive at the store and ask if they need assistance. • Online hotel Booking. • Assisting Customers in selecting the right room • Deal the Customer Complaints professionally and with restraint. • Close as many deals and transactions as possible.