khushal harde

* Managing the network operations team assigned for day to day operations of HDFC Bank’s Core banking network spanning over 1400 locations in India. Motivate the team to work together in most efficient manner & mitigate team conflict & communication problems. Maximizing overall performance of Team. * Attending project review meetings. Coordinate with the Project manager & team members for the successful completion of project. * To ensure business requirements of the client are captured & relative service levels are defined. Achieve day to day client expectations by managing all the processes. Strive to maintain SLA’s as negotiated with clients * Work in collaboration with the Account Delivery Manager to facilitate support/service issues. * Ensure that changes are evaluated, planned, tested, implemented & reviewed in adequate manner. Create & distribute Change Management reports. Negotiates end-user downtime for change Implementation. * Responsible for IT Asset Management & liaison with Vendors in case of issues.

* HLD and LLD Network design and documentation * Good exposure to version up-gradation, configuration of Juniper Routers and Switches. * Finding root cause analysis of any kind of data network failure in term of protocol, hardware and furnishing the same. * Coordination with Juniper TAC and Advance TAC regarding the faults according to their criticality. * Troubleshooting of ISP related faults as per the SLA. Improved incident handling * Coordination with L1, L2 Team, NOC Team and Client. * Coordination with Vendors likes Juniper, Cisco, Dell etc. for Hardware related issues or installation of new machine or peripherals.

First prize winner in state level paper and project presentation. Activities and Societies: Active member of NPN Alumni.

First prize winner in State level project competition, Second price in state level paper presentation. Activities and Societies: Active member of PIET Alumni Society, Actively participate in social activities, Active member of PIET UDAAN.