Khurram Mateen

Leading $2.9M in concurrent enterprise transformation project encompassing case management system implementation, enterprise-wide data migration, and IT service management modernization. Managing cross-functional team of 17 members across 4 global vendors (TCS, KPMG, Linia Solutions, Sapiens, internal IT) with direct reporting to VP and executive steering committee. Platforms include Sapiens WCS, Oracle Cloud ITSM, Salesforce, ServiceNow, and legacy FINEOS/PeopleSoft. • Leading dual-stream delivery: DRAM program ($2.1M) for Sapiens case management implementation and REA-to-Sapiens data migration across claims, policies, and employer records; ITSM Phase 3 ($800K) integrating Oracle Cloud with ServiceNow for unified HR, Finance, and IT service workflows • Delivered data migration stream 6% under budget ($126K savings) through proactive risk identification, scope control, and financial variance analysis • Managing bi-weekly executive steering committee engagement including agenda development, presentation materials, decision documentation, and action item tracking to closure • Coordinating system testing cycles including UAT planning, test script development, defect triage, severity classification, and deployment readiness assessments across Sapiens WCS and Oracle Cloud platforms • Conducting data validation and quality assurance reviews for Salesforce-to-Sapiens migration ensuring accurate case, policy, employer, and financial reporting across 50,000+ records • Implementing ADKAR change management strategy with change impact assessments, training delivery, user guides, and hypercare support driving enterprise-wide adoption from legacy to modern platforms • Partnering with Finance team on budget tracking, cost forecasting, and financial reporting; maintaining comprehensive project documentation including RAID logs, RFC logs, data mapping documents, and governance materials

Delivered $1.65M Azure cloud transformation project involving two concurrent platform migrations impacting 2,000+ users across academic and administrative operations. Led cross-functional coordination across IT infrastructure, application development, academic operations, and external vendors, ensuring platform transitions completed during active academic terms with zero disruption to enrollment. • Timetabling System Migration ($1.1M): Led INFOSILEM timetabling platform project with deep integration to PeopleSoft Campus Solutions and Flywire payment processing, managing 11-member cross-functional team • International Admissions Platform ($550K): Delivered VAS platform implementation on cloud-native architecture enabling automated application processing, document verification, and admissions workflows for international student cohorts with 8-member team • Led stakeholder adoption strategy for 2000+ users (students, faculty, academic advisors, registrar staff) using ADKAR change management framework with structured communications, training programs, and hypercare support • Coordinated UAT cycles, integration testing, and performance validation across INFOSILEM, PeopleSoft, and Flywire systems ensuring data integrity, transactional accuracy, and governance sign-off prior to production deployments • Implemented SAML-based Single Sign-On with MFA enforcement, data encryption at rest and in transit, and role-based access controls aligned with institutional cybersecurity policies • Developed migration runbooks documenting cutover sequencing, rollback procedures, and communication protocols; delivered comprehensive project documentation including risk registers, status reports, and decision logs for executive reporting

Delivered $3 M+ in municipal enterprise projects including public safety dispatch systems, supply chain integration, and cloud migration for Alberta’s largest city. Led cross-functional coordination across Transit, Peace Officers, IT, Procurement, and external vendors serving 1.3 million citizens. Managed complex stakeholder environments involving multiple city departments, union representatives, and technology vendors. • Hexagon CAD Dispatch System ($2.8M): Delivered SaaS Computer-Aided Dispatch system for 206 Transit Security and Peace Officers with 23-member cross-functional team, achieving 50–67% dispatch time reduction and 25–37% faster response times — equivalent operational capacity of 12–24 additional officers without incremental staffing costs • Supply Chain Integration ($600K): Directed PeopleSoft integration with AssetWorks fleet management platform improving asset tracking accuracy, real-time inventory visibility, and delivery velocity across procurement and fleet operations with 26-member team • IRIS Platform — Azure Cloud Migration ($300K): Led Azure migration for citizen-facing Investment Recovery platform including RFP development, vendor selection, and implementation coordination • Led end-to-end vendor selection including RFP development, scoring matrices, vendor demonstrations, SOW preparation, contract documentation, and service level agreements for enterprise platform acquisitions • Translated business workflows into technical requirements through FIT/GAP analysis between Transit/Peace Officer operations and Hexagon CAD platform capabilities • Drove ADKAR-based change adoption through structured training, user guides, and hypercare support; produced executive dashboards and performance metrics demonstrating operational improvements and ROI for city leadership

Delivered enterprise projects across multiple ministries including Service Alberta, Alberta Health, Advanced Education, Transportation, and Technology & Innovation over a 6-year tenure. Led cross-functional teams managing application modernization, cloud migrations, platform implementations, and business continuity initiatives. Deep experience with GOA governance frameworks, ministry coordination, executive reporting, and public sector digital service delivery. • SAP S/4HANA 1GX Migration ($11.2M): Led critical program streams within province-wide PeopleSoft to SAP migration on Azure IaaS including AD federation, network integration, user experience, and mobile deployment, coordinating 29-member team across 15 ministries with Deloitte and KPMG • SAP 1GX Web Portal ($2.2M): Led complete lifecycle of designing, developing, testing, and deploying responsive GOA ministry portals on Azure IaaS integrating SAP Fiori, Ariba, SuccessFactors, Concur, and Kyriba with WCAG 2.0 accessibility compliance • Alberta Health Business Continuity: Spearheaded disaster recovery and high availability for critical ER and Triage applications, defining RTO/RPO targets, failover architecture design, and compliance validation with HIA requirements • SAS-VA/Hadoop Analytics Platform: Led design, testing, and deployment of large-scale visualization and analytical application using SAS-VA on SaaSNow cloud integrated with Hadoop for government-wide big data strategic initiatives • Additional programs: Alberta.ca web migration, Vital Statistics application modernization, Ministry of Transport management system strategy and roadmap, GOA ID Card web application, and Advanced Education employee engagement platform upgrade • Managed governance, risk escalation, status reporting, and executive steering committee presentations across 6+ concurrent programs; coordinated vendor deliverables and contract compliance with EY, KPMG, Accenture and internal IT partners

Delivered $10M+ in enterprise technology projects across healthcare, oil & gas, financial services, and aviation sectors. Led cross-functional teams of up to 28 resources managing data center builds, enterprise platform implementations, network infrastructure deployments, and cybersecurity initiatives. Coordinated global delivery with Cisco, Accenture, and TELUS teams across multiple time zones. Extensive client-facing experience managing relationships with enterprise accounts. • Cenovus Security Threat Analysis ($4.8M): Deployed custom security threat monitoring platform across industrial control infrastructure enabling real-time cyber threat detection and remediation across critical SCADA and operational technology environments with 17-member team • Ontario Ministry of Health Data Center Migration ($3.8M): Lead migration of mission-critical healthcare applications (BPCS, Drug Profile Viewer, Digital Health Drug Repository) from Thornhill to TELUS LIDC facility with 24-member team — delivered on time, within budget, zero unplanned disruptions, zero compliance findings • Imperial Oil Data Center Build ($4.2M): Constructed TELUS Data Center with fiber optic connectivity and MPLS WAN services delivering voice, data, and application services to 29 external EPC contractors supporting Kearl Oil Sands operations with 28-member team • ATB Data Security ($1.7M): Delivered security architecture upgrade through implementation of edge firewall infrastructure across Alberta-wide ATM locations. • Exxon Mobil WAN Redundancy ($2.4M): Managed mission-critical WAN infrastructure redundancy and disaster recovery architecture for Syncrude Fort McMurray operations and Calgary data centers with 18-member team • Additional projects: ConocoPhillips fiber optics redundancy ($1.8M), TransCanada MPLS implementation ($1.2M), Calgary Airport Authority network infrastructure ($950K), Inter Pipeline SCADA network segmentation across 3,900+ km of pipeline systems ($1.3M)

Managed infrastructure, ERP, security, and application projects across distributed retail environment spanning 345 stores in Canada and USA. Led project teams of up to 22 resources with budgets up to $4M. Performed dual role combining project management with hands-on business analysis including requirements gathering, process mapping, and system integration design. Delivered executive reporting to C-suite leadership. • PCI-DSS Compliance ($890K): Achieved nationwide compliance across 345 retail stores through security controls implementation, network segmentation, Moneris chip-enabled PIN pad deployment, and audit preparation with 8-member team • Data Center Relocation ($2.8M): Migrated Head Office Data Center from Calgary to Brantford, ON including LAN/WAN networks, servers, storage, and enterprise applications with physical-to-virtual server consolidation using VMware and EMC with 22-member team • Additional: Distributed IT deployment across 45 new retail locations ($1.6M), Big Lots network and data center integration ($1.2M)

Performed network design and capacity planning for 10 to 50 users in SOHO environment. Ensured the delivery of optimal results against appropriate performance metrics, including SLA compliance, client satisfaction, ticket response targets, resolution targets, availability, and service quality. Communicated and presented in non-technical terms to various clients about purpose of various network and system technologies. Provided input into the client recommendations based on a thorough knowledge of system and network technologies to solve a particular business problem. Managed and supported the network, reporting and alerting infrastructure alerts for client's system and network environment. Manage servers, including e-mail, network printer, and backup servers and their associated operating systems and software. Managed security solutions, including firewall, anti-virus, and intrusion detection systems. Managed all network hardware and equipment, including routers, switches, hubs, and UPSs. Practiced network asset management, including maintenance of network component inventory and related documentation and technical specifications. Performed physical work on client's site including cabling and equipment racking. Worked with different service providers and vendors on behave of clients to provide appropriate hardware and services. Responsible for providing after hour on call support on rotating bases to all clients. Provided ongoing maintenance for approved OS patches, network and systems documentation Coordinate with client on any required training. Ensured that client is receiving service to Teknikon's highest standard.