Khrista Mae Cabal

Conduct proactive candidate sourcing and outreach to build and maintain a strong talent pipeline across various functions. Partner closely with recruiters and hiring managers to understand hiring needs, role requirements, and team priorities. Screen and assess candidates to ensure alignment with job qualifications and company culture. Schedule interviews and coordinate with candidates and interview panels to ensure a smooth recruitment process. Conduct first-round interviews when needed to evaluate candidate experience, skills, and overall fit. Maintain accurate candidate records and track recruitment metrics within the Applicant Tracking System (ATS). Support employer branding initiatives and actively engage with potential candidates across multiple sourcing channels, including LinkedIn and other professional networks. Provide regular pipeline updates and market insights to the recruiting team.

- Source Candidates: Utilize various channels, including job boards, social media, professional networks, and industry events, to identify and engage potential candidates. - Build Talent Pipelines: Proactively maintain a pool of qualified candidates for current and future hiring needs. - Screen Resumes and Applications: Assess candidates' qualifications, experience, and cultural fit through thorough review processes. - Analyze Recruitment Metrics: Monitor key performance indicators (KPIs) such as time-to-fill, cost-per-hire, and source of hire to evaluate the effectiveness of recruitment efforts

Delivered high-quality customer support for Sprint telecommunications services, handling inquiries, billing issues, plan upgrades, and technical troubleshooting with efficiency and professionalism. Assisted customers across multiple channels (phone, email, and chat) to resolve concerns, explain product features, and ensure optimal service satisfaction. Managed account updates and billing adjustments, ensuring accuracy and compliance with company policies and data privacy standards. Handled escalated and complex cases, demonstrating empathy and strong problem-solving skills to maintain customer loyalty and reduce churn. Processed service requests such as activations, plan changes, device replacements, and number transfers while maintaining accuracy and adherence to timelines. Collaborated with cross-functional teams (technical support, billing, and sales) to ensure timely resolution of customer issues and seamless coordination. Maintained detailed records in CRM systems, tracking customer interactions and identifying recurring concerns to improve processes and service delivery. Consistently met and exceeded KPIs, including average handling time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT) scores.

Delivered excellent customer service support to Jetstar passengers through phone, email, and chat, providing accurate information on flights, bookings, ticket changes, and travel policies. Assisted customers with flight reservations, cancellations, and rebookings, ensuring timely and efficient handling of all travel-related requests. Managed payment processing, refunds, and fare adjustments, maintaining accuracy and compliance with airline and company guidelines. Resolved customer inquiries and escalations with empathy, professionalism, and a focus on providing effective, customer-first solutions. Coordinated with internal teams and airline partners to ensure smooth communication and quick resolution of customer issues, including baggage, delays, and special requests. Maintained updated knowledge of Jetstar products, promotions, and aviation procedures to provide accurate and high-quality assistance. Documented all interactions in CRM systems to ensure accurate recordkeeping and follow-ups. Consistently met and exceeded key performance indicators (KPIs) such as customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).

Provided exceptional customer support for Amazon delivery operations, handling inquiries, complaints, and service issues via phone, email, and chat to ensure a seamless customer experience. Monitored and tracked shipments to assist customers with delivery status, delays, and rescheduling requests, ensuring timely resolution of issues. Resolved order discrepancies, damaged items, and lost packages, coordinating with logistics, warehouse, and courier teams to provide effective solutions. Processed returns, refunds, and replacements in accordance with company policies and standard operating procedures. Communicated proactively with customers regarding delivery updates, service disruptions, and resolution timelines to maintain trust and satisfaction. Documented interactions and issues accurately in CRM systems to ensure consistent follow-up and performance reporting. Maintained performance metrics, including average handling time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT), consistently meeting or exceeding targets.

Graduated with a Bachelor of Science in Agri-Ecotourism Management, specializing in Agricultural Economics. Developed knowledge and skills in sustainable agriculture, eco-friendly tourism practices, farm management, and economic analysis to support agribusiness and rural development initiatives.