Raymond Khoo

Build and maintain strong relationships with key customers to ensure early engagement in design projects and effective solution advocacy, while ensuring customer needs are met through tailored technical solutions. ● Work closely with internal stakeholders, including sales, engineers, product managers, and external teams like HQs and factories, to align on product specifications, system operations, and to ensure successful project deliverables. ▪ Maintain a high level of technical knowledge, develop test procedures and specifications, and oversee installation procedures and product testing to ensure quality standards are met. ▪ Supervise and mentor test technician staff, providing necessary training and development to ensure effective product testing and troubleshooting. ▪ Identify and address potential risks early, raising concerns with relevant stakeholders, while offering support to RMA service groups for product testing and ensuring smooth operations across the board.

• Performing manual testing of mobile applications on Android and iOS devices • Testing of a web-based application • Identifying potential risks and creating a risk analysis report • Creating Product Coverage Outline using mind maps • Writing and executing test cases for regression testing of new builds of an application • Evaluating quality of a product on different stages of its development • Created comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards

▪ Spearheaded the implementation of automated testing frameworks and strategies, resulting in a 40% reduction in software defects and a 30% increase in release efficiency for a customer-facing financial software product, as evidenced by test automation coverage metrics tracked through Jenkins and GitLab. ● Conducted comprehensive API testing using Postman and integration tests with .NET frameworks, resulting in a 60% faster turnaround for validating new feature releases and enhancing overall system reliability. ▪ Write Automation Script using C# .NET and Postman to execute end-to-end validation of system software and Salesforce

▪ Collaborated closely with development teams at SaFran Passenger Innovation to establish robust testing environments using Infrastructure as Code (IaC) principles, resulting in a 50% decrease in deployment inconsistencies across various phases of the software development lifecycle. ▪ Author qualification test plans and test reports for new and existing products; Ownership of work area ▪ Creation, execution and reporting of test programs include but are not limited to proof-of- concept testing, development testing, validation testing, qualification testing and certification testing ▪ Led integration testing efforts at SaFran Passenger Innovation, writing test plans and automating validation procedures using Linux OS, achieving a 25% increase in testing efficiency and a 30% decrease in defect density.

● Implemented automated regression test suites using Selenium and Cypress.IO frameworks, ensuring 100% test coverage across Android and iOS applications, leading to a 50% reduction in regression bugs reported by users. ● Testing of a web-based application; Creating Product Coverage Outline using mind maps ● Created comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards ● Writing and executing test cases for regression testing of new builds of an application using Selenium and Cypress IO Framework ● Evaluating quality of a product on different stages of its development; Identifying potential risks and creating a risk analysis report

 Building Website using HTML, CSS, JS, ES6, CSHTML, ASP .Net MVC, jQuery from Scratch  Writing, compiling and executing code within application and Web  Evaluating quality of a product on different stages of its development; Testing of a web-based application  Created comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards  Deployed projects on AWS

● Maintained standards for application testing and issue tracking, effectively documenting and tracking over 200 test defects and procedures, ensuring accurate replication and compliance with industry standards while collaborating with automation teams to integrate test automation into the CI/CD pipeline using Jira, TestRail, and GitLab. ● Join the membership, AAR, payment system (EP3, EP2) and new rebrand teams and Performing manual testing on both web, Android and iOS devices. Execute functional, regression, and various other types of testing as appropriate. ● Execute functional, regression, and various other types of testing as appropriate ● Gain a firm understanding of business rules and new features being implemented (“BlueScreen”) ● Report, Log issues and track defects resulting from test effort in bug tracking tools. (Jira, TestRail) ● Test comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards; Team up with automation team to deploy automation ● Work closely with Development, Application Support, and Business teams to test applications and assist in providing direction for defect fixes and systems enhancements

▪ Collaborated with cross-functional teams at IMPAC Mortgage to automate UI tests using Selenium, Java, and Jenkins, reducing release cycle time by 30% and improving product quality with a 20% decrease in critical defects. ▪ Performing manual testing of Empower SW and Blitz, and mobile applications on Android and iOS devices ▪ Execute functional, regression, and various other types of testing as appropriate in Agile methodologies ▪ Gain a firm understanding of business rules and new features being implemented ▪ Test comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards; Using Selenium, Java, Jenkin and Cucumber to automate the website ▪ LoanOrigination, Processor, RateLock, Escrow/Appraisal, Underwriter, Doc In/Out/Review, Approved/Funded/Closed/ Cleared.

● Led end-to-end validation efforts at Zebra Technologies by executing comprehensive test plans and automating 30+ scanner devices using Python scripts, resulting in a 40% increase in testing efficiency and a 20% reduction in release cycle times, as validated through internal performance benchmarks and project status reports. ● Execute test plans to validate software and firmware functionality of barcode scanners ● Examine end user documentation to make sure all the provided information is correct ● Report, Log issues and track defects resulting from test effort in bug tracking tools. (Jira, IBM ClearQuest) ● Provide project status report to project test lead; Ensure all timelines are met with department processes ● Work with software developers and other team members to help root-cause any issue found ● Created/Reviewed test plans and product test cases in Microsoft Excel using ClearCase (MK3190) ● Benchmark the performance of Zebra scanners against the performance of competitors' scanners ● Responsible for creating, engineering review, tracking, verifying and closing defects in Jira, and end-to-end validation of system from beta cycles to released software ● Using Python script to automate the 30+ Scanner devices continuously, overnight and timely manner

- Responsible for the request, receipt, issue, and accountability of individual, organizational, installation, and expendable supplies and equipment - Assists in property accountability through the Property Book Unit Supply Enhanced (PBUSE) system, ensuring total accuracy - Ensures critical assets were on hand or ordered; monitors all sensitive items and unit inventories; initiated Financial Liability Investigations of Property Loss (FLIPL) - Accounts for the health, personal welfare, and training of the Soldiers and directly responsible for $60 million worth of organizational equipment. - Operation of CBRN decontamination, defense, detection and monitoring equipment - Preparation for CBRN defense actions/procedures, hazardous material certification at the awareness level - Operation of different types and construction and rough terrain equipment which included maintenance and repair - Identification of soil types and placement of grade stakes; Assist in performance of combat engineer missions

Web Fundamentals Python C# MERN

Completed 5 Responsive Web Design Projects. The following is the certification webpage:

Take patients’ vital signs and record their medical history. Sterilize equipment, collect blood and tissue samples, and schedule patient appointments. Give shots and assist with medical billing.