Khodabukus Ibraahiim

· Manage firewall services and monitor devices for unauthorized access and threats · Handle incident and change requests, ensuring SLAs are met. · Provide first-level support for security and networking technologies. · Troubleshoot and escalate issues to L2/L3 teams as needed. · Mentor new team members and promote process improvements. · Create reports on incident management and team performance. · Support both French and international customers, offering proactive and reactive support. · Help reduce escalations and improve daily workflows.

• Diagnosed and resolved WAN connectivity issues across DSL, Metro Ethernet, and 4G technologies. • Troubleshot and resolved complex Layer 2/3 networking problems, including DHCP, FHRP, VLAN, NAT, Access Lists, VRF, and BGP/Static routing. • Hands-on experience with Cisco routers, switches, and wireless LAN controllers, as well as Juniper service provider routers and switches. • Configured and maintained Cisco Access Points on Wireless LAN Controllers, ensuring seamless wireless connectivity. • Specialized in troubleshooting BGP with VRF on provider edge routers. • Implemented and configured Cisco routers and switches at customer edge sites, including gateway setups between providers. • Conducted technical assessments to align customer requirements with tailored network solutions. • Executed bandwidth upgrades and optimized QoS policies to mitigate packet loss and enhance performance. • Designed and deployed advanced routing and security protocols including NAT, BGP, OSPF, EIGRP, PBR, IPSEC, and NetFlow. • Established secure IPSEC tunnels and implemented Ikev2 profiles for robust customer connectivity.

• Administered servers and managed private domain environments to ensure secure and reliable operations. • Configured and maintained softphones to support seamless VoIP communication. • Implemented and enforced Active Directory policies, including daily monitoring and GPUpdate management. • Provided technical support across teams, departments, and management staff to resolve IT-related issues. • Applied working knowledge of Linux distributions, including CentOS, for system administration and troubleshooting. • Coordinated with third-party vendors to report and follow up on material replacements and service requests. • Monitored and optimized bandwidth allocation to maintain stable connections for agents. • Oversaw FreePBX administration, including user management, call recordings, and system performance. • Ensured consistent application of Group Policies and maintained compliance with organizational IT standards.