Khen Loon Chong

Dynamic and results-driven Sales Support Specialist with a strong track record of delivering technical support, training, and project management solutions across the Asia Pacific region. Skilled in system implementation, troubleshooting, and customer engagement, with a passion for leveraging innovative technologies to drive business success. Experienced in SCADA/DCS systems, technical product training, and coordinating cross-functional teams to achieve project objectives. Experience 1. Supported Field Sales Representatives (FSRs) in promoting and implementing sophisticated product inspection solutions. 2. Conducted product demonstrations and training for FSRs and customers, ensuring the seamless adoption of ProdX software. 3. Delivered expert guidance on IT configurations, system topology, and troubleshooting, aligning with client needs. 4. Facilitated project kick-off workshops, fostering collaboration among customers and service providers. 5. Investigated and resolved technical issues, maintaining a focus on customer satisfaction and support efficiency. 6. Supported the successful deployment of prodX project by coordinating team efforts, ensuring timely implementation, conducting training sessions, and providing ongoing post-launch support to optimize project performance. Key Achievements: 1. Trained and empowered sales representatives, improving technical knowledge and sales effectiveness. 2. Successfully implemented multiple high-impact projects, meeting tight deadlines and exceeding customer expectations. 3. Contributed to optimizing customer satisfaction through proactive problem-solving and technical expertise 4. Achieved recognition for consistently delivering exceptional customer support, exceeding KPIs and service-level agreements. 5. Acted as a liaison between the support center and regional teams, significantly improving response time to customer queries.

Business Group and Unit: Global Sales & Marketing, A&S Responsibility: 1. Implement sales strategies and plans within the assigned geography for the assigned products and services to meet or exceed annual sales goals. 2. Review the forecast and front log, define the growth / recovery activities with defined geographies, and document key wins / losses. 3. Provide ongoing pre-sales support to Account Managers in closing orders. 4. Identify the customer’s technical / commercial challenges during pre-sales activities and engage appropriate resources to bring issues to resolution. 5. Coordinate proof of concept and prepare and present sales proposals to customers. 6. Provide business and product updates to sales team and distributors’ product specialists. 7. Support commercial events by delivering customer presentations / seminars. 8. Coordinate cross-sales activities. Organizational Competencies: 1. Contribute Professional & Technical Expertise 2. Collaborate & Teams Effectively 3. Add Value for Customers & Partners KPI (Key Performance Indicator) Sales target for the assigned products and services within the assigned geography.

Pre-Sales and Technical Support Specialist As a Pre-Sales and Technical Support Specialist, I played a key role in providing comprehensive pre-sales and post-sales support to clients and sales teams. My responsibilities included: 1.Offering pre-sales assistance to clients and sales teams to ensure clear communication and effective solution alignment. 2.Designing and implementing integrated product demonstrations, incorporating automation solutions across various business divisions. 3.Building and enhancing technical competencies for system integrators, distributors, and end-users. 4.Managing pre-sales applications and activities to address client needs and deliver tailored solutions. 5.Providing after-sales technical support and resolving issues to ensure client satisfaction. 6.Conducting engaging product demonstrations through simulations, exhibitions, workshops, roadshows, and seminars. 7.Addressing technical inquiries via phone, email, and creating project quotes and technical proposals. 8.Facilitating the transfer of new product knowledge to both sales teams and clients, ensuring seamless adoption. 9.Delivering product and software training sessions for clients and internal teams. 10.Acting as a point of escalation for complex technical issues, providing quick and effective solutions. 11.Leading project management efforts to ensure successful product deployment. 12.Serving as a System Architecture Expert (SAE) for PlanStruxure Architecture Solutions. 13.Completing ongoing training, including the Hirschmann Networking Course, to further enhance my technical expertise. With a strong focus on client success and technical excellence, I consistently worked towards bridging the gap between sales, technical teams, and clients, ensuring smooth and effective solutions deployment.

Work Description 1. Product Specialize ( Automation, Drive, Networking & Protocol Communications ) 2. Communicate & Align with regional engineer on technical, pre-sales, marketing & etc (Asia Pacific) 3. Pre-Sales & After Sales technical supports 4. Offline & Online Testing, In house application testing 5. Product training, briefing & workshop 6. Omron @Xpress 7. Omron training course Experiences Gained 1. Follow up the latest development of product 2. Specialize and build expertise in the assigned product lines 3. Identify customer needs and purpose best solution available product mix 4. Contribute to or participate in product and application seminar with customer 5. Understand market/customer demand/requirement on product and provide feedback to HQ 6. Provide Asia Pacific support on Omron Database, training material,presentation slide and etc 7. Develop and sharing products or technical knowledge that help to solve customer problems 8. Be technically competent to support and back up Basic and Application sales team for new application involve FA products or system 9 .Submit monthly report for technical provided and issues encounter. 10. To provide internal training (product knowledge sharing) to OMRON’s non-technical support staff and new recruits 11. To coordinate with engineer if there is bus visit schedule and maintain bus in good condition. 12. Provide demonstration and support in large-scale workshop or exhibition 13. Provide training and assistance in Omron training courses of the year 14. Integrated, communicate & co-operate with Distributor 15. Organize product briefing & knowledge transfer to in-house engineer, distributor, customer & client 16. On site troubleshooting and solving customer issue 17. Integrated various type of industrial application product with Omron product

Responsibilities 1. Support & solving salesman problem 2. Support marketing department 3. Provide training to new salesman's customer 4. On site troubleshooting customer's problem 5. Handle customer small project 6. Testing & Self study new product & software Experiences Gained 1. Knowleadge of Touchscreen, Programmable Logic Control(PLC), Inverter, Servo drive, SCADA software, Windows Embedded & Embedded PC 2. Provide training & explain my company product to new salesman 3. Support salesman when salesman facing problem & give advice to salesman 4. Prepare demo kit for salesman to make them more convince to demo, explain & show to customer the idea of the product 5. Conducting training to new client & existing client. Self prepare training manual & presentation. 6. Provide training for new customer to on hand the product 7. Prepare all the material & product for makerting department to use for Exhibition. 8. Prepare demo program for marketing department to exhibit product in exhibition. 9. Participate in exhibition to exhibit our product in oversea for example in thailand 10. Handle small project by using PLC & HMI, on site testing & troubleshooting the program 11. On site troubleshooting customer machine & help customer to solve their problem as soon as possible 12. On phone support to customer that is further away for example in JOHOR 13. Testing & troubleshooting the product that customer send back for checking & prepare service report. 14. Learn to build window XP embedded operating system to install into embedded PC 15. Knowleage of program & use SCADA software, SCADA software principle provide us training to understand & use the SCADA software