Khanh Vi Tran

Lead the development and execution of comprehensive sales strategies for international freight services (Air & Ocean), focusing on key trade lanes and target markets. Built and maintained strong relationships with a diverse client portfolio, ranging from SMEs to multinational corporations, resulting in consistent revenue growth of 100% year-over-year. Negotiated and secured long-term freight contracts with favorable terms, contributing to both top-line revenue and bottom-line profitability. Collaborated cross-functionally with Pricing, Operations, and Customer Service teams to tailor end-to-end logistics solutions aligned with clients’ supply chain requirements. Conducted regular market analysis to identify emerging trends, competitor activities, and new business opportunities, supporting strategic planning and market positioning. Provided training, coaching, and performance guidance for junior sales staff (if applicable), fostering a high-performance and customer-centric sales culture.

Lead the air team Lead team sales Air SOA with agency Updating weekly report Check all quotation Check all email and follow to prevent the trouble as much possible Support accounting team to finalize financial report on time Managing curent customer accounts Received BKG from customer/overseas agent Check rates and quote to customers/overseas agents Maintain relationship with airline, vendor and other Searching service rate Booking space with carriers, then follow up until cargo arrived dest Send booking cfm to customer and flight schedules to overseas agent Send prealert to overseas agent Have solution for resovle problem about cargo delay, loss, missing, damage.. Issue DN, Awb for customers and overseas agent For import shipment: received alert from overseas agent or request from cnee. Check and quote service rates for customer/ overseas agents Issue AN/DN to customers and submit MNF, release DO Develop and maintain relationship with customer/carrier/overseas agents Ensure all shipment data and shipping details must be upload in system Cargowise CW1 Contact co-loader, airline, carrier to get competitive rate. Prepare booking, shipping Instruction submitted to carriers/co-loader. Closely work with related parties (shipper, carrier, agent..) to arrange the shipping plan. Issue AWB/BL, debit note/invoice to customers/ overseas for each shipment Tracing shipments and update to customers & oversea partners. Making weekly/monthly data report of the shipping plan Handle Air Export – Import shipment, take care of customer service and documentation, input data in system and make payment for shipments. Check pricing air freight and release booking confirmed Update shipment information, documentations processing related to shipments and time by time report Coordinate with local agents and oversea partners, airline, co loader to work smoothly, handling customer's inquiries. Client focus: understands the importance of the requests, addresses them as best as possible

Lead the operations team Strength in bulk ships and FDI exports (coffee, rice, cement...) refer US lane SOA with agency Updating weekly report Check all quotation Check all email and follow to prevent the trouble as much possible Support accounting team to finalize financial report on time Managing curent customer accounts Received BKG from customer/overseas agent Check rates and quote to customers/overseas agents Maintain relationship with shipping line, airline, vendor and other Searching service rate Booking space with carriers, then follow up until cargo arrived dest Send booking cfm to customer and flight schedules/ vessel schedules to overseas agent Submit SI, VGM Send prealert to overseas agent Have solution for resovle problem about cargo delay, loss, missing, damage.. Issue DN, Awb, Swb for customers and overseas agent For import shipment: received alert from overseas agent or request from cnee. Check and quote service rates for customer/ overseas agents Issue AN/DN to customers and submit MNF, release DO Develop and maintain relationship with customer/carrier/overseas agents Ensure all shipment data and shipping details must be upload in system Cargowise Contact co-loader, airline, carrier to get competitive rate. Prepare booking, shipping Instruction submitted to carriers/co-loader. Closely work with related parties (shipper, carrier, agent..) to arrange the shipping plan. Issue AWB/BL, debit note/invoice to customers/ overseas for each shipment Tracing shipments and update to customers & oversea partners. Making weekly/monthly data report of the shipping plan Handle Air / Sea Export – Import shipment, take care of customer service and documentation, input data in system and make payment for shipments. Check pricing air freight and release booking confirmed Update shipment information, documentations processing related to shipments and time by time report Coordinate with local agents and oversea partners, airline, co loader to work smoothly

Lead the air and sea operations team SOA with agency Updating weekly report Check all quotation Check all email and follow to prevent the trouble as much possible Support accounting team to finalize financial report on time Managing curent customer accounts Received BKG from customer/overseas agent Check rates and quote to customers/overseas agents Maintain relationship with shipping line, airline, vendor and other Searching service rate Booking space with carriers, then follow up until cargo arrived dest Send booking cfm to customer and flight schedules/ vessel schedules to overseas agent Submit SI, VGM Send prealert to overseas agent Have solution for resovle problem about cargo delay, loss, missing, damage.. Issue DN, Awb, Swb for customers and overseas agent For import shipment: received alert from overseas agent or request from cnee. Check and quote service rates for customer/ overseas agents Issue AN/DN to customers and submit MNF, release DO Develop and maintain relationship with customer/carrier/overseas agents Ensure all shipment data and shipping details must be upload in system Cargowise

Lead the air and sea operations team SOA with agency Updating weekly report Check all quotation Check all email and follow to prevent the trouble as much possible Support accounting team to finalize financial report on time Managing curent customer accounts Received BKG from customer/overseas agent Check rates and quote to customers/overseas agents Maintain relationship with shipping line, airline, vendor and other Searching service rate Booking space with carriers, then follow up until cargo arrived dest Send booking cfm to customer and flight schedules/ vessel schedules to overseas agent Submit SI, VGM Send prealert to overseas agent Have solution for resovle problem about cargo delay, loss, missing, damage.. Issue DN, Awb, Swb for customers and overseas agent For import shipment: received alert from overseas agent or request from cnee. Check and quote service rates for customer/ overseas agents Issue AN/DN to customers and submit MNF, release DO Develop and maintain relationship with customer/carrier/overseas agents Ensure all shipment data and shipping details must be upload in system Cargowise Contact co-loader, airline, carrier to get competitive rate. Prepare booking, shipping Instruction submitted to carriers/co-loader. Closely work with related parties (shipper, carrier, agent..) to arrange the shipping plan. Issue AWB/BL, debit note/invoice to customers/ overseas for each shipment Tracing shipments and update to customers & oversea partners. Making weekly/monthly data report of the shipping plan Handle Air / Sea Export – Import shipment, take care of customer service and documentation, input data in system and make payment for shipments. Check pricing air freight and release booking confirmed Update shipment information, documentations processing related to shipments and time by time report Coordinate with local agents and oversea partners, airline, co loader to work smoothly

Subscribe to the implementation of import and export plans. (The food items, beverages, candy, spices ... for Metro Cash & Carry system, equipment, machinery, chemicals ...)  Subscribe to the payment of import and export partners.  Do procedures relating to payments for import and export contracts.(T/T, L/C, DP,DA…)  Archive update file import and export.  Contract drafting, preparation of documents and papers relating to the import and export.  Complete the import and export declarations.(VNACCS)  Contact us to work with partners within the scope of the charge.  Working directly with the carrier, FWD ... to book goods door to door.  Subscribe liabilities and payments to customers.  Do licenses, Quality of all kinds of imported goods.  Manage and track the workflow of the delivery staff to ensure that best meet the requirements of customers.  Delivered high level of service to customers in effort to build upon future relationships.  Formed and sustained strategic relationships with clients.  Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.  Proofread business agreements to identify loopholes and safeguard organisation.  Met individually with employees to offer feedback and insight on job tasks based on careful review.  Implemented training and development programmes for new employees to successfully exceed retention targets.  Conducted financial analysis, researched business agreements and negotiated critical contracts.  Led and contributed to market and business development activities, identifying and pursuing new potential client services opportunities.  Directed hiring and training of new managers to drive organisational improvements.  Implemented company policies and legal guidelines to maintain standards and verify compliance from staff.  Negotiated with contractors and vendors to provide cost friendly contracts.