Khanh Nguyen

Supervised daily operations, including inventory management and staff scheduling, ensuring seamless store operations with a 98% staff retention rate. Drove a 1,000% increase in sales since store opening in March 2024 through data-driven promotions and enhanced the customer experiences. • Managed social media presence to boost store visibility and engage with the local community, resulting in increased customer engagement and brand awareness • Planned and executed events that increased store traffic by 30% and strengthened customer relationships, leading to a 20% rise in repeat visits. Ensured compliance with health, safety, and food quality standards, consistently achieving a 95+ score during health inspections. • Built and maintained digital presence (website, social media) to support growth, leading to increased online traffic and customer engagement • Handled diverse roles in operations, marketing, and compliance typical of a startup team, contributing to the overall efficiency and adaptability of the business • Helped scale operations from launch, driving measurable increase in sales since opening.