Fahad Khan

MS Dynamics 365 Solution Designer / Technical Lead for Ontario Ministry of Transportation Tools: MS Dynamics 365 Cloud, Power Apps, Power Pages, Power Automate Flow, Power BI Reporting, oData 4.0 • Working as a Technical Lead for Ontario Ministry of Transportation. • Designing a solution for Fairness Commissioner. • Regulator can submit their annual Fair Practices Report online using Power Pages Portal. • Internal staff can review, edit and process the reports using Dynamics 365 CRM. • Designing a Power Pages portal for public users. • Designing a security module for the online public portal. • Integrating the system with Azure B2B for public facing user authentication. • Writing automation flows for integration MS Dynamics 365 Solution Architect / Technical Lead for Ontario Ministry Solicitor and General Tools: MS Dynamics 365 Cloud, Power Apps, Power Pages, Power Automate Flow, Power BI Reporting, oData 4.0 • Working as a Technical Lead for Ontario Ministry of Solicitor and General. • Designed a solution for creating a case and appeal from online portal. • Designed Appeal reviewing and approval process for internal users in Dynamics 365 CE • Designed a Power Pages portal for public users. • Designing a security module for the online public portal. • Integrated the system with other services such as Public Secure for public facing user authentication, Address Lookup, Document Scan etc. • Wrote automation flows for integration.

MS Dynamics 365 Solution Architect / Technical Lead for USA based Client Tools: MS Dynamics 365 Cloud, Power Apps, Power Automate Flow, Power BI Reporting, oData 4.0, Azure services • Led a team of 8 to build a customer communication/complaint system. • Solution Replaced and migrated legacy system Lotus Notes with MS Dynamics 365 CE. • Configured and designed a custom Customer email review and approval system according to client requirements. • Designed and implemented a solution to display AWS cloud data in D365 CRM. • Integrated system with multiple external system using Azure Service Bus, Logic Apps, Function Apps, Synapse, and Data Factory. • Used CI/CD pipelines for the solution deployment. • Wrote automated flows to automate the received email assignment in the specific business units. • Wrote automated flows to automate the forwarding email review process depending on the business unit. • Created Power BI reports for the Email Template Usage count for internal users MS Dynamics 365 Demo for a USA based client Tools: MS Dynamics 365 Cloud, MS Dynamics 365 Mobile Application, Power Apps, Canvas App, Power Automate Flow, Power BI Reporting, oData 4.0, Azure services • Configuration & Customization in the model-driven app and canvas app for external APIs. • Create power to automate flow to implement the business process. • Power automates flow to extract email attachments and uploaded in share points and link with associated clients. • Created Dynamics CRM Mobile application using mobile forms to support mobile devices. • Auto synced mobile application data when internet available for the mobile devices. • Create a separate dashboard for Power BI reporting in CRM.

MS Dynamics 365 Solution Architect / Technical Lead for BCBSLA USA Tools: MS Dynamics 365 Cloud, Power Apps, Portal, Power Automate Flow, Power BI Reporting, Azure Service Bus, Logic Apps, Data Factory, oData 4.0 • Led a team of 7-8 to build a provider’s Data Management System for BCBSLA. • Solution replacing Portico® data entry system with MS Dynamics 365 CRM. • The solution significantly streamlined processes for managing the provider data and documents across multiple teams, processed a large volume of correspondence for review and approval, archived inactive data, and simplified reporting. • Integrating D365 CRM with FACETS®, Vantage, and Veda using the latest cloud technologies including Azure Service Bus, Logic Apps, Function Apps, Synapse, and Data Factory. • Native integration between D365 CRM and SharePoint online allowed a seamless user experience for document management. • We leveraged out-of-the-box components, customization, configuration, workflows, and business rules wherever possible. • Implementing a CI/CD pipeline using Azure DevOps with GIT for automation deployment. MS Dynamics 365 Solution Architect / Technical Lead for BASF Canada Tools: MS Dynamics 365 Cloud, Power Apps, Portal, Power Automate Flow, Power BI Reporting, oData 4.0 • Led a team of 5 to build a Product management system for BASF Canada. • Led CRM integration with MS Power Platform and Portal site architectural design. • Managed the power apps portal security for external users. • Native integration between D365 CRM and SharePoint online allowed a seamless user experience for document management. • We leveraged out-of-the-box components, customization, configuration, workflows, and business rules wherever possible. • Implemented a CI/CD pipeline using Azure DevOps with GIT for automation deployment.

MS Dynamics 365 Cloud for Technical Safety BC Tools: MS Dynamics 365 Cloud, Power Apps, Portal, Power Automate Flow, Power BI Reporting, oData 4.0 • Designed a D365 CRM solution for a large number of users within various departments Technical Safety BC. • Provide architectural guidance and direction for the application layer integration with back-end services. • Detail out customization requirements/ configuration changes required. • Create power to automate flow to create accounts and clients from incoming emails. • Created a power app portal for external users to create an exam request application. • Implemented a CI/CD pipeline using Azure DevOps with GIT for automation deployment. • Added integration between the power app portal and SharePoint when an external user uploads a document from the portal this document will upload directly in SharePoint against the associated record. MS Dynamics 365 Cloud Demo for a BC Government Client Tools: MS Dynamics 365 Cloud, MS Dynamics 365 Mobile Application, Power Apps, Canvas App, Power Automate Flow, Power BI Reporting, oData 4.0 • Configuration & Customization in the model-driven app. • Embedded Canvas App into Model Driven App to call external APIs. • Create power to automate flow to create accounts and clients from incoming emails. • Power automates flow to extract email attachments and uploaded in share points and link with associated clients. • Created Dynamics CRM Mobile application using mobile forms to support mobile devices. • Dynamics CRM mobile application support offline (no-internet) mode to support no connectivity areas. • Auto synced mobile application data when internet available for the mobile devices. • Create a separate dashboard for Power BI reporting in CRM. MS Dynamics 365 (on-premise) - Design & Customization for Ministry of Advanced Education - Modyssey Tools: MS Dynamics 365 (on-premise), MS CRM API, oData 4.0, Asp.net (C#) MVC, JavaScript, Integration with BC Government Systems.

MS Dynamics 2016 – Corporate Account Opening Module & Corporate Sales Module Tools: MS Dynamics CRM 2016, MS CRM Web service, Asp.net (C#) MVC, JavaScript, SQL Server 2012 R2, Integrate MS CRM with 3rd party web services. • MS CRM upgrade from MS CRM 2011 to MS CRM 2016 • Managed MSCRM upgrade project and worked with the vendor • Liaise with strategic stakeholders and vendors • Expose Microsoft CRM 2016 over the internet for a specific group of users (Not for all CRM users) using the Citrix app store and resolved all challenges and applied a two-level user authentication process to make it more secure • Vendors product evaluation for Sales Agent which is integrated with Dynamic CRM and Core banking system • Evaluations of Vendor products in the UAT environment • Reviews vendor source code to maintain the data integrity • Analysis, Design, and data modelling of accelerated both systems. • Integrated CRM with Wathiq (government service) to verify corporate customers’ commercial registration numbers. • Integrated CRM with Yaqeen (government service) to verify individual parties’ residence permits.

MS Dynamics CRM 2013 Implementation & Customization for Ministry Of Health - Saudi Arabia & Princess Cars – Abu Dhabi. Tools: MS Dynamics CRM 2013, MS CRM Web service, Asp.net (C#), MVC 5, JavaScript, SQL Server 2012 R2. • Requirement gathering from the client. • Design business process flow according to client requirements. • Customization and Implementation of client process in MS Dynamics CRM 2013. • Creating a Web Portal for thousands of employees in English and Arabic and two-way integration with MS Dynamics CRM. • Generating barcode for assets, in CRM 2013 by selecting multiple Assets from CRM List (View). • Employees can create and approve records according to their Roles from the Web Portal.

MS Dynamics CRM 2011 Implementation & Customization for United Al Saqer Group - Abu Dhabi. Tools: MS Dynamics CRM 2011, MS Dynamics GP 2010, Dynamics CRM Connector and eConnect 2010, MS CRM Web service, Asp.net (C#), JavaScript, SQL Server 2008 R2. • Installation of MS Dynamics CRM 2011 and MS Dynamics GP 2010 along with eConnect 2010 for integration purposes of MS Dynamics CRM 2011. • Design Solution Design Document (SDD) and identify new Relationships and Entities as per Client Workflow. • Implement MS Dynamics CRM 2011 with customization according to client workflow on the Client Side. • Create different entities i.e. Vehicle master, customized Price List, Work Order, Cost Sheet, etc. with different relationships. • CRM customization using plugins, workflows, and JavaScript. • MS CRM 2011 integration with GP on runtime. • Add a plugin for auto-numbering for Custom entities.

HR-Payroll, The Citizens Foundation & Dolmen Mall Group - Karachi Tools: MVC, Asp.net, SQL Server 2008 R2, Crystal Reports, MS Dynamics CRM 4.0,GP 10, AX 2009 and eConnect.. • These applications covered most of the MS GP modules as a web addon Like Requisition to Employees Hired, Time & Attendance Management, Leave Management, Payroll, and HRM Suites Requests. Journal Entry, Payable Transaction Entry, and Payable Manual Payment Entry with Distribution and Analytical Accounting. • Designed and Developed web applications and integration with MS GP. • Complete implementation of Approval Hierarchy workflow with manual routing for every Requisition and Request approval, which improves efficiency. • Calculate attendance from Fingerprint or card punches attendance machines. • Involves in the full life cycle of Software Applications. • Customization of MS CRM 4.0 Invoice and integration with AX 2009 for Dolmen Mall Group.