Khalid BOUCHAJRA

Network Level 1 Support Engineer @ Brainotech IT Solutions GmbH

About

IT Infrastructure Professional with 2+ years of experience in technical support, networking, and IT operations.Currently focused on Data Center Operations, server infrastructure, networking, and fiber optics. Pursuing CCNA and Cisco CCT Data Center while building expertise in data center technologies and troubleshooting.Open to Data Center Technician and Infrastructure Operations opportunities.

Country

Morocco

City

Casablanca

Industry

Computer Software

Skill

Fiber Optics, Information Technology Infrastructure, Networking, Data Centers, Data Center Operations, Cisco Meraki, Virtualization (VMware / Virtual Machines), Rack & Stack, Cisco Meraki (Basics), Hardware Installation & Setup, Cable Management, Network & Desktop Support, Data Center Operations (Basic), Infrastructure Monitoring, SSL/TLS Management, Mail Server Administration, DNS Management, System Administration, Virtualization, Cross-Platform Support (Windows/Linux/macOS)

Experience

Network Level 1 Support Engineer

Brainotech IT Solutions GmbH

2026-2 - Present · 8 mos

• Engaged as an on-demand L1 Support Engineer (network & desktop support) • Prepared to handle network troubleshooting, workstation setup, and hardware support • Involved in device installation, rack/stack, and cable management • Supporting basic data center operations and Cisco Meraki environments • Available for on-site interventions and incident response

IT & Infrastructure Administrator

CyberGenix

2025-11 - 2026-4 · 6 mos

Casablanca

• Managed servers, virtual machines, and storage infrastructure • Monitored systems and handled incidents to ensure service continuity • Administered mail services (DNS records, SMTP, SSL/TLS certificates) • Ensured availability of website and core business services • Supported infrastructure operations and troubleshooting • Contributed to maintaining a stable and secure IT environment

Information Technology Technician

CyberGenix

2025-4 - 2025-11 · 8 mos

Casablanca, Morocco

• Delivered L1/L2 IT support (early L3 exposure) in a fully remote environment • Resolved issues across hardware, software, VPN, and virtual machines • Created and managed role-based virtual machines (access, monitoring, troubleshooting) • Supported Windows, macOS, and Linux systems • Managed user onboarding, access control, and endpoint security • Acted as liaison between technical teams and users to resolve blockers

Information Technology Technician

CyberGenix

2025-2 - 2025-3 · 2 mos

Casablanca, Morocco

• Contributed to setup and stabilization of a fully remote IT environment • Prepared and configured laptops for remote users (Morocco & France) • Managed user onboarding, email setup, and access control • Applied endpoint security (disk encryption, BIOS security, policies) • Configured role-based environments for technical teams (Dev/AI) • Supported daily IT operations and remote access tools

IT Agent

LinkPoint

2024-4 - 2024-11 · 8 mos

Casablanca, Morocco

• Provided L1/L2 IT support for ~23 users (on-site & remote) • Resolved end-user issues and escalated complex cases to senior team • Configured VPN access for secure remote desktop usage • Implemented centralized backups using Synology NAS • Improved infrastructure reliability by deploying UPS solutions • Coordinated with vendors and internal teams for IT operations