Khalid Al Saadi

Operations Team member supporting the Maritime Platform, with a focus on managing technical systems, ensuring compliance with ministry regulations and cybersecurity standards, and coordinating with stakeholders to ensure smooth and efficient operations. Key Responsibilities: - Supporting and managing platform technical systems - Ensuring compliance with regulatory and cybersecurity requirements - Coordinating with the development company - Acting as a link between technical teams and stakeholders - Facilitating communication of issues and feedback - Supporting operational and technical problem resolution

- IT-Core Applications: • Provide technical oversight and management of corporate websites to ensure performance, availability, and security. • Conduct User Acceptance Testing (UAT) for digital services on the NAQL platform and the Gov.om portal. • Administer and maintain internal system databases, ensuring data integrity and performance. Analyze system requirements and deliver effective integration solutions across internal and external systems. • Coordinate and implement systems integration with government platforms and APIs. • Troubleshoot and resolve technical issues to support continuous service availability. • Collaborate with cross-functional teams to enhance digital service quality and performance. Prepare and maintain technical documentation in alignment with internal standards and best practices.

As an Operations Team Member for the NAQL National Platform Project, my daily responsibilities are focused on ensuring the seamless execution of project operations, supporting cross-functional collaboration, and contributing to the platform’s ongoing improvement Checkable with : - Business Requirement Documentation (BRD) - Functional Requirement Documentation (FRD) - User Acceptation Testing (UAT) - Releases Notes - Deployment Document

I managed Active Directory, end-user accounts, GPO, and DNS, while delivering IT Service Management through the Ivanti ITSM platform. I provided technical support, maintained hardware and software systems, and resolved network, printer, and server issues. I also handled support tickets, trained users on key technologies, and ensured system security through regular updates and data protection mea