Khaled Alkatheery

Directed corporate operations across multiple business units, aligning short- and medium-term business plans with strategic growth objectives and shareholder expectations. Led the transformation of operational frameworks, streamlining key processes to improve cost-efficiency, compliance, and customer satisfaction and established standardized performance review systems and operational KPIs, enhancing visibility and accountability across departments. Introduced governance and control mechanisms across core operational functions, including stock management, facilities, document custody, and service delivery standards. Provided executive input on business performance reports and departmental strategies, ensuring cross-functional coordination and timely course corrections. Supervised the following departments (Legal. Insurance. Verification. Procurement. Maintenance. Legal collection. Payments. Comprehensive unit.IT. Repossession. Vehicle sales. Documentation.)

Directed a full-scale rebranding initiative across headquarters, branches, and digital platforms, elevating Al Yusr’s market visibility and aligning brand identity with long-term strategic goals.

-Directed corporate operations across multiple business units, aligning short- and medium-term business plans with strategic growth objectives and shareholder expectations. -Led the transformation of operational frameworks, streamlining key processes to improve cost-efficiency, compliance, and customer satisfaction. -Introduced governance and control mechanisms across core operational functions, including stock management, facilities, document custody, and service delivery standards. -Established standardized performance review systems and operational KPIs, enhancing visibility and accountability across departments. -Provided executive input on business performance reports and departmental strategies, ensuring cross-functional coordination and timely course corrections. -Supervised the following departments(Legal. Insurance. Verification. Procurement. Maintenance .Legal collection. Payments. Comprehensive unit.IT. Repossession. Vehicle sales .Documentation. )

-Directed a full-scale rebranding initiative across headquarters, branches, and digital platforms, elevating Al Yusr’s market visibility and aligning brand identity with long-term strategic goals. -Launched a multi-channel digital loan origination system for the retail sector, significantly improving application turnaround times and enhancing customer acquisition. -Translated strategic objectives into actionable initiatives and implementation roadmaps, overseeing cross-functional execution to drive enterprise-wide performance. -Championed customers experience transformation by embedding feedback mechanisms and performance metrics into frontline operations. -Provided executive oversight across product development, operations, and brand strategy, ensuring organizational alignment with market trends and financial targets. -Recognized for delivering service excellence and operational leadership during a critical phase of corporate transformation. -Supervised the following departments(Retail sales .Corporate sales. Marketing. Business development. Network Branch's.

• Plan Company Operation/Budget/Target. • Minter PNL of Operation dept. • Participate in setting corporate KPI & company strategy. • Analyze and develop production and operations procedures to ensure quality and optimization. • Collaborate with budget department to control and analyze operational expenses, revenues and cash flow. • Ensure compliance with all government policies and procedures. • Handle escalated problems and develop quick resolution to ensure on time production. • Develop and communicate Operations policies regarding new/existing operation procedures with other departments. • Develop, implement, and launch OMNI (LOS – loan origination solutions) at retail sector in Alyusr Leasing and Finance company, which is used for sales, credit, control, operation support, insurance, and archiving resulting in optimizing customer services, increasing revenues, and reducing costs.

• Plan company annual sales/Budget/Target. • Minter PNL of Network Sales dept. • Participate in setting corporate KPI & company strategy. • Manage, develop, and launch new products such as Tawaruq and White Goods. • Design and develop incentive schemes for regional and sales teams. • Ensure staffing and training of regional managers and branch managers are complete according to budget and target needs. • Develop supervisors and managers in areas such as leadership, staff development and coaching, workplace policies, meeting facilitation, interviewing, etc. • Expand Al-Yusr Leasing and Finance company branches into several regions reaching up to 24 branches.

• Plan company annual sales/Budget/Target. • Minter PNL of Sales dept. • Participate in setting corporate KPI & company strategy. • Achieve monthly and annual targets • Monitor workflow • Involved in creating and implementing a new program to operate all company function - sales, customer services, and credit, archiving processes, in place of the original program in use. • Evaluate and monitor staff performance • Plan and execute all advertising and marketing campaigns of the company • Training and staff development • Create new services and products. Designed new financial products suitable to the government/private sectors. • Supervise the opening of new channels for selling and 24 branches in Saudi Arabia.

Developed and launched Saudi Arabia’s first electronic payroll program for students. Delivered tailored financial services aligned with client and institutional needs. Earned multiple awards for customer service and operational excellence.