Khaled Alkady

• Responsible for: • The P&L and Budget planning for the Retail business. • Developing the Retail business. • Setting the strategic goals for the Retail business & overseeing the implementation of it. • Setting Sales targets. • The P&L and Budget planning for the After Sales business. • Developing the after sales business for mobile phones, Home Appliances and air conditions. • Setting the strategic goals for the after sales business & overseeing the implementation of it. • Over all business performance and profitability. • Leading, directing and developing the work force in Retail and After Sales departments.

Responsibilities: • Responsible for driving the Mobile Accessory sales across the 10 markets in the area. • Managing the local Accessory Sales champions in the three local offices. • The focal contact point between the Accessory regional team and the local offices. Achievements: - Formed the Accessory champions’ team for the area. - Reentering the Accessory market in Jordan and Morocco. - Increased the area Gear sales by 30%.

Responsibilities: • Developing and implementing the After Sales strategy across the 10 markets in the area. • Managing and controlling the warranty cost for the area. • Driving care sales across the care network. • Focal contact point between the Care regional team and the local offices and a member of the Leadership team for the area. Achievements: • Reduced the warranty cost by 25%. • Initiated and implemented a new compensation model for the service partners in Libya, Syria. • Directed the consolidation of service vendors in Morocco and Jordan.

Responsibilities: - The development and implementation of the Care strategy across the 6 markets in the area. - Delivering excellent customer services and managing the warranty cost for the area. Achievements: -Directed the implementation of the Nokia Care front end service network in Morocco, Algeria Tunisia. -Increased customer satisfaction to above 80% across the area. -Initiated and implemented a new compensation model for Egypt partners

Responsibilities: - Responsible for the creation and optimization of the service network across the 3 markets. - Managing the Care partners to achieve the required KPIs Achievements: -Initiated and managed the care network optimization in Egypt, Libya and Sudan. -Initiated and managed the consolidation of the three backend into only one in Egypt.

Project Manager January 2004 – April 2006 Responsible for managing the implementation phase for all installations projects within Egypt. Responsible for planning, developing and managing projects scope, schedule, and projects cost management, meeting with customers, meeting with HP partners, managing overall project execution and controlling. (AUC, USAID, Ministry of Finance, Central Bank of Egypt, Egyptian American bank, MCV, Coca Cola, Mobil Oil). Responsible for managing the implementation of all IP Call Center related projects within Egypt. Responsible for planning developing and managing projects scope and schedule, projects cost management, meeting with customers, meeting with HP partners, managing overall project execution, controlling and closing. (Egypt Air, NANSC, Dar El Ifta, Cairo bank and Ministry of Health). Service Manager December 2003 – December 2004 Managing all outsourcing deals within Egypt (Gillette Egypt, Motorola Egypt, and Nortel Egypt) supervising on site engineers and building and maintaining customer relationship. Managing HP partners for back to back outsourcing contracts.

Building and maintaining the Data & Voice network infrastructure for Motorola Egypt, Nigeria and Morocco offices. Member of the EMEA administrators group managing and maintaining Exchange Mail servers in EMEA. Supporting users in Egypt, Nigeria and Morocco office for all related data & voice problems and services.

Senior Consultant,. (Jan 1999- November 1999.) Assessing the current IT infrastructure and propose new solutions, recommendations and preparing tender documents if needed. Ref: Egyptian Business Men Association IT project Ref: MAC Investment Group IT project. Ref: Middle East Glass IT project. Responsible for the design, implementation and maintaining a dynamic data driven WEB site for a project (MEDINA) funded by European commission. . Training & Education Manager. (May 1997- December 1998) Creating and managing a training center for computer courses. Delivering Microsoft technical courses (NT server 4.00, SQL server 6.5 and networking essentials). Technical support supervisor. (February 1993- April 1997) Supervising a team of 3 technical support members. Providing technical support to customers (hardware, applications, OS and LAN). Delivered training courses in Novell 3.12, Microsoft office and NT server 3.51 Designing and implementing LAN/WAN solutions for customers. A team member in a project for connecting Standardata Egypt office to the Internet. Developing Microsoft Access applications. Developing and maintaining an online shopping Web site that sells Mobile phones and Microsoft software using NT 4.00, IIS 3.00, SQL server 6.5 and Microsoft Commerce server. Technical support. (July 1992- February 1993) Providing customers with technical support for hardware and software. Delivering training courses on site (Word perfect 5.00, Lotus 123 and Quttro Pro 2.00)

Civil Engineering