Khaldoun Mahmoud

As an Executive Manager, i do a centric role managing all business activities, including business overall strategy, manage departement's managers, Importation, sales forecast and sales data. with a yearly double digit growth and since 2014, the organisation portfolio expanded from one brand and one emplyee to be six brands and 15 emplyees.

In the STC Sales Planning and performance, we are in charge for creating the yearly business plan, set targets for different products and channels, assign roles and responsibilities across all sales business units. After which we are also in charge to closely monitor, analyses and rectify sales performance for all product and channels. Our ultimate goal is to drive the business to achieve their strategic goal and increase the sales revenue, via executing sales initiatives, and focusing the attention in the most strategic projects and initiatives, to minimize project cycle, enhance time to market., and increase sales revenue. I am Working closely with the Personal Sector (AL Jawal) Senior management to develop and implement the Sales performance dashboards, Including Market Analysis, Customer loyalty analysis, Promotion development & Analysis based on customer experience and Telecom market trends.

In the STC IT-PMO department, we are in charge for analysis of the project portfolio recommend the correct project mix, and guide the business team and function executive to rank the projects to be able to prioritize projects according to the strategic resources capacity. our ultimate goal is to drive the business to achieve their strategic goal and increase the ROI of each project, by focus the attention in the most strategic projects, minimize project cycle, enhance time to market..etc. these objective achieved by: • Analyze project portfolio, and related IT fiscal year strategic objectives • Manage Vendors work and progress on daily basis • Manage Multiple projects plan with different vendors • Provide help, guidance, and support for project managers to meet their objectives • Organize , prioritize and align vendor and internal PMO team tasks • Guide, coach and direct PMO team to follow standard project management approach • Disseminate projects issues, milestones, progress and updates to related stakeholders and STC upper management • Enhance projects communication by facilitating different teams meeting, discussion and issues closing. • Manage all projects documents, RFPs, RFQ, Offers and Contracts for multi millions projects

• Manage All SHUAA Capital Projects ( Jordan, KSA, Dubai and Abu Dhabi) • Conduct business and gap analysis, identify the best practice to address the requirements • Develop Project plan, specify goals, strategy and draw the project road map • Manager multiple Project plan • Manage project implementation and successful product delivery, with minimum risk • Manage overall project deliverables, project team and project progress • Analysis and customization of different project tasks • Manage project deliverables and project milestones • Product management and product development life cycle process • Advise the best infrastructure and system architecture for different clients • Manage effective project communications and keep project records, project issue log, and lessons learned. • Manage Contracts, RFP, RFQ and all project financial documents • Manage Client Expectations and client relationship

• Conduct business and gap analysis for brokerage business, identify the best practice and advise implementing in the client site • Prepare and Manager Project plan • Manage day to day project deliverables and project team • Manage project deliverables and project milestones • Customization, modification in the product screens and reports as per the client requirements. • Follow up customer meetings and follow up the delivery plan. • Manage brokerage new modules Reuters ROR connection, Reuters Feed, connect to new market (DIFX) and manage new technologies like (mobile trading). • Manage effective project communications and keep project records, project issue log,…etc • Projects: Brokerage systems, portfolio management, financial system AR, AP and GL Modules, ROR.

 System definition, scoping and delivery of system definition document after sessions with client  System analysis and requirement gathering then writing the System Requirement Specifications SRS Document  System design including, DB entities, DB procedures, screen, security and integration with other modules  Break system into development tasks  Prepare both development and client plans using MS project 2003  Follow up development team and present in-depth technical help to them  Follow up progress with the project manager and with the client  Collect market needs and enhance the TPA package.  Projects: TPA: Medical insurance Third Party Administration, Hospital Systems, Shipping information System, Forwarding and Clearance operation module, Billing, ACR, ACP.

Database & System Design

Database & System Design for Insurance and ERP package