Kevin Fuentes

• Spearhead weekly strategy sessions with management teams, optimizing inventory levels for over 100 products to prevent stock-outs and ensure availability of popular merchandise. • Oversee the processing and reconciliation of high-volume merchandise, managing up to $40 thousand weekly, maintaining a balanced portfolio of high-value assets to achieve a transparent and accurate financial record. • Promoting best practices in client service and actively driving adoption of the ‘Level Up’ and ‘Red by Dufry’ apps to enhance customer loyalty and engagement. • Implement security measures and manage technology renewals to enhance operational efficiency and ensure uninterrupted floor operations.

• Confirmed accurate and timely bi-weekly payroll distribution for over 30 employees through verification using ADP. • Assisted as an authorized signatory responsible for badging over 30 employees yearly to maintain renewals, ensuring uninterrupted workflow and enhancing airport security. • Managed a dedicated team, conducting daily gatherings to instill best practices in client service and operational efficiency.

• Ensured strong relationships with over 20 spirit brands by communicating with product representatives monthly through in-store visits and facilitating promotional activities such as distributing liquor samples, enhancing brand visibility and customer engagement. • Compiled and delivered comprehensive monthly sales reports to vendors, detailing multiple product performances and individual bottle sales, enabling informed decisions to optimize inventory and identify product trends.

Provided customers with detailed information on product specifications and ensured the timely delivery of dozens of packages daily in compliance with duty-free and customs policies, enhancing client satisfaction and experience.

Year Up is a one-year intensive training program that provides young adults with hands-on skills development, coursework eligible for college credit, corporate internships, and wraparound support. Through the Investment Operations track, I have gained in-depth knowledge and experience in financial services, investment management, and client relations. My training included coursework in finance, economics, and financial analysis, as well as a professional internship where I applied these skills in a real-world setting.