Kevin Webster, MBA

• Analyzed lifecycle and disposition data for decommissioned hardware to support component reuse and recycling pathways within the Microsoft Circular Centers program. • Utilized KQL, Power Query, and Power Automate to monitor recovery metrics and operational performance, providing visibility into hardware throughput via Excel and Power BI. • Standardized hardware taxonomy across datasets to improve searchability and reporting reliability.

• Authored a research paper summarizing findings on intersectional bias; under peer review at ACM Journal on Responsible Computing. • Evaluated 13 commercial AI platforms to assess competency and bias in automated hiring and résumé screening. • Performed statistical validation using Python (ANOVA, effect size) to compare model performance across 1400+ scenarios.

• Built a KPI framework to track nine-figure capital spend and created executive summaries for nine-figure quarterly spend. • Established cost benchmarks for data center construction by analyzing ~30 historical contracts.

• Reduced labor cost variance by 7% by centralizing headcount forecasting and aligning warehouse needs with supply chain volume forecasts.

• Developed 20+ self-serve BI tools using SQL and Power Query, enabling stakeholders to analyze metrics independently. • Cut configuration update task time by 90% and transportation audit time by 88% via custom Excel automation tools.

• Generated $1.65M in annual savings by reducing configuration file volume by 32% while increasing order volume by 11% in the direct-fulfillment program. • Improved click-to-deliver (C2D) speed by 24% for heavy/bulky shipments by integrating a high-dimensional schedule optimization engine.

• Led the expansion of the hybrid direct-fulfillment supply chain from 6 to 23 regional sort centers, driving a 4x increase in order volume. • Reduced data processing errors by 92% by automating 15 daily operational reports using Python and Excel VBA.

• Automated global pricing processes using VBA, Power Query, and MySQL, increasing efficiency by 60%. • Refined pricing algorithms incorporating demand shifts, supply chain volatility, and competitive positioning.

Coordinated and monitored independent couriers for Amazon's Prime Now service.

• Delivered data-driven solutions for enterprise clients, including American Express and Honeywell. • Automated high-stakes workflows (RFQs and supplier claims) saving teams 80+ hours weekly.

• Coordinated procurement and supplier management activities for the Apache Attack Helicopter program, ensuring compliance with governmental requirements and alignment across stakeholders. • Collaborated with procurement, finance, and program management teams to manage the Qatar program expansion, including product requirement adjustments and revised delivery timelines. • Led initiatives as VP of the disabled employee organization, promoting disability awareness and inclusion within the workplace. • Represented Boeing as a Brand Ambassador for the Creative Services Group, one of fewer than 125 company-wide, to advocate for innovation and company culture.

• Responsible for analytics for Antares rocket and Coyote missile programs procurement teams • Layoffs followed Antares rocket failure (Video of the explosion: tinyurl.com/OrbRocketBoom)

• Led and coached high-performing call center escalation teams of 13-65 agents, optimizing performance through data-driven insights and strategic initiatives. • Took an active role in multiple pilot programs in collections, customer satisfaction, and online problem-solving, leveraging data analysis to identify opportunities for improvement. • Served as a subject matter expert (SME), utilizing data to troubleshoot complex account issues and resolve customer concerns. • Improved team KPIs by conducting in-depth call analysis, identifying areas for improvement, and implementing targeted training and coaching strategies.

I was able to complete the MBA program in the evenings and weekends while being employed fulltime and having a family. I definitely didn't sleep very much during this time, but it was an opportunity to surround myself with brilliant individuals and start to understand the intricacies of supply chain management.

I knew I wanted to try to transition into business somehow, and a certificate in HR seemed like a good "baby step".

While I respect abnormal psychology and counseling, I didn't take a single course touching those subjects. I wanted to understand the science of human thought and behavior, I was able to conduct independent research as well, presenting at regional and international conferences, and having my work published. This was all while working 30 hours off-campus and maintaining a GPA to graduate from the honors college Magna Cum Laude.