Kevin Salamanca Morales

Providing world class IT support for staff and agents of Compass.

Currently, I am a Video Software Test Engineer at Apple, where my primary focus is on both manual on-device testing and automated testing for Vision-based projects. In this role, I meticulously conduct manual tests to ensure that video software performs flawlessly on various Apple devices, identifying any issues and verifying that all functionalities meet Apple's high standards. Additionally, I develop and implement automated testing scripts, utilizing advanced tools and frameworks to streamline the testing process and enhance efficiency. My work involves close collaboration with cross-functional teams, including developers, product managers, and other QA engineers, to ensure comprehensive test coverage and timely resolution of any defects. By combining manual and automated testing approaches, I help ensure that our Vision-based projects deliver an exceptional user experience, maintaining Apple's reputation for innovation and quality.

A senior member of the Apple Grand Central Genius Bar team, servicing thousands of customers each day. A continual resource when faced with both customer & technical opportunities. Prioritized a balance of both excellent customer service & strong technical repairs with a fast turnaround time.

In this role, I am responsible for ensuring the quality and reliability of wireless cellular software technology across various Apple products. This involves comprehensive testing, troubleshooting connectivity issues, and working closely with cross-functional teams to deliver a seamless cellular experience for Apple users.

Had the opportunity to complete an internal contract position within Apple. In this position, I was responsible for ensuring the quality and reliability of Bluetooth software and related accessories for Apple products. This involved rigorous testing, identifying and troubleshooting issues, and collaborating with cross-functional teams to deliver seamless connectivity experiences for users.

In charge of maintaining & updating all hardware in an Apple Store - nearly 1,000 devices - utilized by the store for both front & back of house teams as well as our customers. Upheld visual standards while problem solving & troubleshooting any & all technical difficulties. Developed & implemented a training regiment for new team members to help them achieve the expected corporate brand standards.

Complete multiple Lead Genius experiences over three years. Deployed my institutional knowledge & intrinsic leadership abilities to help support our team during the least staed & most in demand shift. Managed schedules, dealt with customer service issues, put an emphasis on cross- departmental communication, & provided, as well as asked for, consistent feedback.

Assisted an average of 40 customers with issue regarding their Apple products during the busiest time at Apple Fifth Avenue. Quickly triaged, troubleshot, & repaired both the device & the customer journey when called for. Excelled at reservation system by setting proper expectations & managed our customers experience with precision & highly detailed focus.

Initially hired as a Cashier but quickly promoted to Specialist due to a heavy focus on the customers journey. Worked to provide complete solutions while maintaining strong customer focus & team work. Frequently met & exceeded sales goals, including topping more than $1,000,000 in sales per quarter repeatedly. Supported leadership in daily cash counts & cash drops.

In charge of all travel related tech and guys trips at Whym