Kevin Nanns

• Engineered solutions using established technology standards to develop multi-platform hardware/software solutions for enterprise routing and switching environments, virtual private networking (VPN), firewalls, voice communications infrastructure/systems (including Voice Over IP), and wireless networking and monitoring systems. • Provides Tier-2 and Tier-3 technical support for escalated complex issues in supporting multiple infrastructure platforms related to enterprise routing and switching environments, virtual private networking (VPN), firewalls, voice communications infrastructure/systems (including Voice Over IP), and wireless networking & monitoring systems. • Performs project management duties on complex technology projects in accordance with established project management methodology. • Provides technical debugging and troubleshooting for escalated complex issues in supporting multiple infrastructure platforms related to enterprise applications and databases. • Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments. • Performs as supervisor to subordinate technical personnel engaged in performance of installation, maintenance and support of hardware and software systems. • Provides mentoring and training to peers and subordinates. • Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports. • Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure

• Troubleshot and resolved numerous Wi-Fi, ACL, VoIP, VPN, switching, and routing network issues on a large campus network. • Designed the network connectivity for newly constructed buildings, this included the ordering and installation of equipment, as well as testing to verify service based on customer specifications. • Configured and upgraded core network equipment including Cisco Nexus 7700s, Cisco Catalyst 9800 WLCs, Cisco Catalyst 9300s, and Palo Alto 7050 Firewalls. • Managed network services such as DHCP scopes and reservations as well as DNS records. • Designed new wireless networks (Cisco 9120s and 1562Is) using Ekahau and Cisco Prime software. • Implemented multi-factor authentication on a Palo Alto VPN by configuring redundant windows network policy servers and RADIUS authentication. • Attended conferences and training sessions to keep up with changes in technology.

• Directed a team of network administrators on projects, configurations, and installations. • Hired new employees to join the network administration team. • Resolved escalated network issues. • Kept network documentation and switch configurations/upgrade procedures up to date. • Maintained inventory of parts for emergency repairs. • Coordinated with vendors and company personnel to facilitate purchases.

• Configured, upgraded, and installed Cisco 2960/3750/9300 switches. • Troubleshot network switching issues including VLAN, 802.1x authentication, and trunking. • Terminated, cleaned, tested, and troubleshot both single mode and multi mode fiber between node LIUs and IDFs using an OTDR. • Patched in and managed cat6a cables on network patch panels. • Managed, installed, and replaced wireless access points using Cisco Prime. • Installed, configured, and managed APC UPS' for all network closets. • Oversaw and verified contractor work was up to standards on new IDF construction projects.

• Troubleshot and resolved all core network incidents escalated from the NOC team for Cisco UBR10000, Arris C4, Cisco RFGW, Cisco ASR9000, Cisco WS-4948, and Cisco CRS Series devices. • Diagnosed events affecting the DWDM fiber ring including fiber cuts and Fujitsu card failures. • Performed overnight network upgrades and maintenances. • Verified network connectivity and user sign on post all over night maintenance activities for multiple service groups. • Prepared root cause analysis for outages and kept leadership aware of high customer impact events.

• Provided surveillance for NOC delivered mission critical services. • Monitored and triaged router interfaces and routing protocols. • Utilized tools to troubleshoot and monitor faults in the DWDM fiber ring. • Performed basic triage of CMTS events by monitoring cable card status, log, and customer sign on. • Handled first level escalation for fiber CPE devices including ONU and GePon devices. • Facilitated conference calls to efficiently gather people and resources to resolve issues. • Communicated with leadership and call center employees on any customer impacting events.

• Managed the local area network up to the service provider's demarcation point. • Ran/terminated CAT5 Ethernet cable from classrooms to patch panels. • Rack-mounted enterprise level routers and switches. • Planned, implemented, and supported the network and computing infrastructure plan. • Supported server, network and desktop hardware, software and applications. • Performed server backups, record keeping, security management, and account management. • Performed and collaborated on technology needs analysis. • Managed small to medium sized projects according to agreed upon budgets and schedules. • Assisted with technology systems planning through ongoing research.

College of Information intern from 2005-2007.