kevin eldridge

Working at Greater Orlando Aviation Authority on Implementing Service Catalog, Asset Management, Change and Problem Management, Knowledge Management, and other components

* Utilize Veritas Volume Manager to manage disk groups to increase network storage and reallocate space * Analyze and determine disk/network performance utilizing super user UNIX commands * Perform infrastructure support tasks in the takeover of the systems/services contract for a state of TN agency * Add, Modify, and Delete Users based on requirements from Managers and System Level requirements * Maintain 24/7 uptime on all Sun Servers

* Document ServiceNow Eureka e-mail and workflow notifications, UI Policies, Client Scripts, Business Rules, UI Actions, and Access Control Rules * Create numerous Client Scripts and Business Rules to switch focus to certain areas of forms depending on conditions, set fields based on certain conditions, and other personalizations to the custom environment

* Create printers in CentOS on McKesson servers, while managing print jobs and clearing queues * Manage drive space on Windows 2003 and 2008 R2 servers on MSSQL by shrinking database logs files and removing non-necessary SQL databases * Replace Juniper SA6000 with Juniper MAG6611 appliance and assist with connection issues by creating roles and rules for third party companies and internal users * Mount servers and run all Network and Fibre cables in data center, then configure for use as new or replace servers * Utilize Nagios, ExtraHop, vFogLight, Spiceworks, and other tools to manage network issues

* Created numerous time-saving documents, patient mailing label generation, and process documents to assist end-users and I.S. Customer Support staff work more effectively * Administer accounts, printers, and Practices using UNIX console for Misys (All Scripts) systems * Resetting passwords and access on network, Misys, OnBase, HOST, and Kronos i-Series/TEM accounts * Worked closely with Healthstream group to resolve issues and determine long term resolutions

* Migrate users to new workstations throughout company and setup computer/peripherals * Broke down point of sale equipment and packed cash registers for shipment for several K-Mart store closures * Manage/route cabling and install new point of sale equipment for several different restaurants

I am currently in the Orlando, FL area and considering remote possibilities as well.

* Reconcile CMDB data for over 13,000 records in an BMC Remedy ITSM 7.5 to 8.1 upgrade * Provide consultation services to clients to improve their current ITSM solution and recommend alternate solutions to ensure companies save time and money through process improvement * Develop BMC Remedy applications and ServiceNow scripts, administering BMC Remedy ITSM/AR Server, and Mid-tier and ServiceNow * Interface with clients and stay in communication to ensure needs are exceeded

* Manage, add, remove printers on Ubuntu Linux server using vi and ed * Assist Brokers and Loan Officers in analyzing and resolve technical issues with Automated Underwriting Portal * Image hard drives using Acronis TrueImage for individual users, setup all applications, and install computer at employee's desk * Add, Modify, and Delete Users based on requirements from Managers and System Level requirements * Write how-to articles informing Help Desk personnel the correct methods of resolving issues

* Troubleshot issues with ServiceNow * s Access Control Lists, Client Scripts, Business Rules, Update Sets, and Web Service calls by configuring the JavaScript and Java calls made by the customer * s integrations * Configured Single Sign-On to utilize LDAP integration to bypass ServiceNow * s standard login methods and user data is imported via Import Sets, which are scheduled throughout the day * Assisted clients integrate third party software, to pull in data via Web Services, JDBC, LDAP, Excel, CSV, Email, SOAP, REST, and/or WSDL calls * Maintained security of client System Administrator accounts, by resetting passwords and/or unlocking accounts when necessary

BMC Remedy Service Desk 7.5: Using Incident Management, BMC Remedy Service Desk 7.5: Using Problem Management, BMC Remedy Change Management 7.6.04: Using, BMC Remedy Asset Management 7.6.04: Using, BMC Remedy AR System 7.5: Foundation - Part 1 and 2, ESM Support - Communication Best Practices

Studied Computer Science, including programming, speech, and other subjects"]