Kevin Krage

Senior Technical Support Specialist @ Konica Minolta Business Solutions Deutschland GmbH

About

Since 2013 @ Konica Minolta Global Client Services Over 15 years of experience as an IT service specialist and always curious of learning new things! I'm a huge sports fan, love traveling (especially to Japan) and cooking! „At Konica Minolta, we are determined to meet people’s desire to “see” and continue evolving as a company that is strongly committed to solving social issues by leveraging the imaging technologies we have honed since our establishment, as well as cutting-edge digital technologies. We remain focused on working for the sustainable growth of humans and society, together with all our stakeholders.“ Quote of Toshimitsu Taiko, President & CEO Konica Minolta, Inc.

Country

Germany

City

Hannover

Industry

Information Technology & Services

Skill

Accountability, Teamwork, Continuous Learning, Customer Centric, Technical Understanding, Technical Support, Solution Focused, Empathy, Learning, Customer Service

Experience

Senior Technical Support Specialist

Konica Minolta Business Solutions Deutschland GmbH

2022-4 - Present · 4 yrs 6 mos

Hannover, Lower Saxony, Germany

- Support Specialist for various solutions and products Konica Minolta offers: Dispatcher Paragon, Dispatcher Phoenix, Workplace Pure, bizhub systems, Universal Print Driver, FleetRMM, Remote Service Platform & Agent, ISL Remote Support Platform, YSoft SafeQ, Web Automation Tool & AIVA. Tungston Automation Autostore and Control Suite, Netaphor SiteAudit, Windows Server and Azure environments - Member of the Global Service Desk, global customer support services including transition and onboarding, relationship managment, holistic collaboration and documentation + close Partner & R&D collaboration - Focus areas are Incident, Problem, Change and Knowledge Managment with ITSM systems ServiceNow and BMC Remedy - Multiple ITIL 4 Specialist certifications - Onboarding and support of colleagues in a warm and inclusive work environment, daily team task organisation and collaboration - Secured & Encrypted Print, Scan, Document, Remote Management & Monitoring (on premise & cloud infrastructure), Print queue & driver management and support - Planning of rollouts, changes, migrations, patches/fixes & updates, including testing, deployment and documentation - Rich experience systems & tools: MS365, CoPilot, SAP, Confluence, Splunk, SQL, Powershell, MS Azure, VMware, Citrix, TeamViewer, Devolutions RDM, Privileged (Identity) Access Management (like CyberArk PAM), Multifactor Authentication (MS, Google, PingID, Okta) - Project support (Agile, Kanban, Lean, Milestones) - Information & Product Security and Resilience - Business & Service Continuity, IT Emergency Exercises, Backup & Recovery scenarios - IT Asset & License Management and Reporting

Technical Support Specialist

Konica Minolta Business Solutions Deutschland GmbH

2021-1 - 2022-4 · 1 yr 4 mos

IT Service Desk Specialist

Konica Minolta Business Solutions Deutschland GmbH

2015-7 - 2020-12 · 5 yrs 6 mos

IT Service Desk Agent

Konica Minolta Business Solutions Deutschland GmbH

2013-9 - 2015-6 · 1 yr 10 mos

Vocational Training: IT Specialist - System Integration

Landkreis Nienburg/Weser

2010-8 - 2013-7 · 3 yrs

- Infrastructure virtualization (server, desktop, application) with VMware - Pano Logic Zero Client administration - IServ school server plattform administration (Linux) - Server, Workstation, Hard- and Software installation and administration (onsite and remote) - Windows & Linux - User management and support (onsite and remote) - Telephone and network management & monitoring (patching, routing, VLAN)