Hoi Chan

- Designated Person-in-Charge for all compliance matters in Private Banking and Private Trust Services, including CMB Wing Lung (Trustee) Limited. - Appointed by senior management to concurrently advise China Merchants Bank, Hong Kong Branch on strategic legal and compliance matters, directing high-level initiatives in regulatory governance, risk management, and policy interpretation alongside core responsibilities at CMB Wing Lung Bank. - Lead and mentor a team of compliance professionals, strengthening AML/KYC controls, suitability reviews, and governance across the bank’s product suite. - Act as the principal point of contact for Regulators (e.g. HKMA, SFC, PCPD etc.) during inspections and audits, ensuring seamless regulatory engagement and maintaining a clean record. - Spearhead policy and procedure enhancements, acting as lead compliance reviewer/approver for investment suitability. - Provide strategic compliance counsel to senior management and deliver targeted training to business units, improving staff awareness and reducing compliance breaches. - Oversee client onboarding approvals, achieving rigorous KYC/AML compliance while maintaining efficient turnaround. - Promoted to Senior Vice President for consistent performance and leadership impact.

- Deputized for the Team Head, providing management support and strategic advice. - Directed supervisory reviews of investment suitability, sales processes, and marketing materials to ensure regulatory and internal policy compliance. - Contributed to the design and management of the bank’s comprehensive compliance monitoring program. - Managed issues identified through surveillance, ensuring timely escalation to senior management and regulators. - Developed Key Risk Indicators (KRIs) and provided compliance advisory services to the front office.

- Served as a key compliance advisor for the Private Wealth Management business across the Asia-Pacific region. - Supported the Head of Compliance in regulatory risk management, reporting, and self-assessment exercises. - Identified regulatory risks and implemented effective corrective action plans for business units. - Supervised and mentored a direct report, fostering professional development. - Mitigated AML risk through stringent quality control at client onboarding and via continuous transaction monitoring.

- Managed the account opening approval process and ensuring client profiles provided by Relationship Managers comply with the anti-money laundering standards set by regulatory authorities and HSBC Group. - Assisted in the establishment and implementation of compliance policies & procedures for HSBC Private Bank in order to cover changes in global/ local laws and regulations which may affect business operation. - Supervised the suspicious transaction reporting process to regulatory authorities and performing investigations on unusual activities reported by the Group’s surveillance system. - Handled routine regulatory and compliance issues such as licensing, training, investment suitability, marketing guides for various countries…etc.

- Recipient of the RBS Coutts 2009 Simply The Best Incentive Team Award as a result of demonstrating exceptional focus on excellence, customer satisfaction and passion. - Monitored various business activities (transactions, KYC, staff dealing…) to ensure compliance with the RBS Group procedures. - Drafted and revised the firm’s compliance-related policies and guidelines to adopt with the most up-to-date changes in local/ international banking regulations. - Reported to HKMA/ SFC/ JFIU on issues relating to the firm’s regulatory policy, licensing matters and suspicious transactions. - Carried out internal investigation relating to client complaints and employee misconduct. - Performed compliance induction and AML training to Royal Bank of Scotland (RBS) staff.

- Managed a 4-member team that focuses on H.K. and Singapore clients’ account opening process. - Conducted data quality checking projects via analyzing reports generated by the firm’s systems. - Liased with Geneva, London & Singapore offices regarding latest AML regulation changes. - Increased the efficiency of our firm’s account opening workflow by 30% using past experience.

- Facilitated account opening routine of M.S. Asia’s private wealth management clients. - Consolidated anti-money laundering reports of 3000+ clients from the Pan Asia region. - Oversaw the firm’s Global Documentation System for timely updates and renewals. - Cooperated with Singapore, London, Glasgow & New York offices on compliance and AML issues involving foreign governments and international regulatory bodies.

- Analyzed coupon rates reset history of 300+ securities in Hong Kong market. - Communicated with pay agents of 75+ financial institutions for issue status updates. - Observed daily trends of 230+ bond accounts in Taiwan and Philippine Exchanges. - Renovated department’s fixed income database by decreasing overall search time by 40%

Graduated from the University of Michigan, Ann Arbor

Co-organized with the University of Hong Kong

Transferred to University of Michigan in 2003