kevin cleary
press assistant intern
About
Accomplished and proactive - Customer Loyalty Assistant Manager. Currently I work in Harrods where I report to various stakeholders across the business. I have recently trained and managed a team of 30 new-starters as part of a management program I am on. I have experience developing best -practice processes for Customer Loyalty and work with Operations teams to ensure that strict SLAs and KPIs are met, monitored and adhered to. Additionally through Harrods I have worked and liaised with key owners on projects involving European luxury vendors and businesses including American Express, Fendi, Brioni and Versace. I am currently involved in a major social media redevelopement project and have also gained a significant amount e-commerce experience through working with the Harrods.com team. Specific business areas such as retail and e-commerce are of particular interest to me. With a scientific background added to diverse experience in retail, it has instilled unique problem solving/troubleshooting skills that can be applied to any area of a business model.
united kingdom
london
retail
brand development, brand awareness, branding and identity, visual merchandising, trend analysis, trend, sales, e commerce, market research, fashion, retail, marketing strategy, marketing, entrepreneurship, social media marketing, strategy, social media, creative direction, marketing communications, digital marketing, copywriting
Experience
customer loyalty assistant manager
harrods
team coach customer loyalty and crm
harrods
brand development experience
loft market
This position involved the expansion of the customer profile of an up and coming Dublin-based luxury designer as well as a successful retail space to a younger/student bracket that had not been previously explored by means of targeting new incoming college students and creating awareness of the shop and its products as an alternative to other well established mid-market high street retailers. Similarly I got the chance to work on creative campaigns ideas for a small design business with the intention of increasing its market potential.
press assistant intern
fran cutler
crm
harrods advisor
copywriting and content marketing
green this season.com
social media and brand development
seanbyrnecouture.com
* My current position in Sean Byrne Couture involves the utilization of these key skills * mentioned above * as well as allowing me to use my creative talents to expand awareness of this luxury brand through strategic campaigns. www.seanbyrnecouture.com
Education
marketing
This intensive one year course not only teaches but trains people in all aspects of sales from consultative selling, sales strategy and sale plan design and implementation, account management to negotiation skills. This program's content was designed in response to industry research which showed that the role of the sales person has dramatically evolved in recent years into an all encompassing position which needs all of the above skills to be effective and successful. Key Areas Covered: - Social Media for Sales - International Sales Process - Negotiation - Channel Management - Account Management
trinity business school
Activities and Societies: SVP Fundraising, Trinity College Entrepreneurial and Innovation Program
kevin cleary's Contact Information
Phone
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