Kevin Weyman

Currently working with Tata Consultancy Services (TCS) as a NOC Analyst on the Valley Bank project, providing continuous monitoring and critical infrastructure support in a high-availability banking environment. Key Responsibilities: 🔍 Monitoring & Observability Proactive monitoring of network infrastructure and systems using SolarWinds, ensuring 24/7 availability and performance of critical services. 🌐 Network & Connectivity Management and support of enterprise network solutions with Cisco SD-WAN and Cisco Meraki, including incident troubleshooting, connectivity analysis, and timely escalation. 🎫 Incident & Ticket Management Logging, tracking, and resolving incidents through ServiceNow, meeting established SLAs and documenting the full lifecycle of each case. ⚙️ Job Scheduling & Automation Administration of automated workflows using Control-M, monitoring the execution of critical jobs and handling exceptions in production environments. 🔄 Pipeline & Operations Monitoring Tracking operational and data pipelines to ensure process continuity in production environments within the financial sector. 💳 Financial Platforms Support and monitoring of operations on FIS platforms, ensuring the stability of core banking services and transactional processing.

The Command Center tower in an infrastructure support environment has key functions geared towards the centralized and proactive management of operations. Its main responsibilities are: ✅ Command Center Functions: 1.- 24/7 Proactive Monitoring Continuous monitoring of the infrastructure (servers, networks, critical applications). Use of tools to detect alerts and anomalies before they impact the business. 2.- Incident and Event Management Correlation of events to identify patterns and prevent failures. Prioritization and rapid escalation of critical incidents. 3.- Change and Maintenance Management Coordination of scheduled maintenance activities. Impact validation before applying changes to production. 4.- Predictive Analytics and Prevention Use of dashboards and metrics to anticipate problems. Implementation of preventive actions based on trends. 5.- Centralized Communication Single point of contact for critical alerts. Informing stakeholders about major incidents and service status. 6.- Business Continuity and Crisis Management Activation of contingency plans in the event of serious incidents. Disaster recovery support.

Actualmente me desempeño como IT Trainee en Tata Consultancy Services (TCS), participando en el proyecto de Panasonic en el área de Command Center. Estoy adquiriendo experiencia práctica en tecnologías clave y aprendiendo cómo operan estas áreas para asegurar el soporte y la continuidad de los servicios tecnológicos para los usuarios finales. -------------------------------------------------------------------------------------------------------------------- I am currently working as an IT Trainee at Tata Consultancy Services (TCS), contributing to the Panasonic project in the Command Center area. I'm gaining hands-on experience with key technologies and learning how these teams operate to provide support and ensure continuity of IT services for end users.