kevin teo

* 107 keys of Villas * Opera PMS (Full Version) Version 5 * Reporting to Front Office Manager & Assistant Front Office Manager. In his / her absents, reports direct to Resident Manager / General Manager. * Lead a team of 29 peoples including Receptionist, Island Host, Kids Club, Airport Representative, Boat Crew and Transport Coordinator. * Duties includes ensure daily operations running smooth, check-in/check-out, arrange FO schedule based on the occupancy, ensure associates follow all the Standard Operating Procedure, ensures room assignment based on guest request and follow up every single request by co-operating with all departments concerned, ensures that FO associates are aware of information related to hotel, guests with problems or complaints in a timely and professional manner. * Other duties as assigned by the Front Office Manager and Assistant Front Office Manager.

* Pre-opening Team. * 231 Keys of Hotel Rooms & 128 keys of Apartment Suites. * Wishnet PMS & Opera Cloud PMS. * Reporting to Front Office Manager. In his / her absents, reports direct to General Manager. * Lead a team of 16 peoples, including Front Desk, Concierge & Reservation / Operator. * Assist Front Office Manager to set up PMS System. * Assist Front Office Manager prepare SOP, PNP & Checklist for the department. * Overlooking daily operations of the hotel. Attending rounds, supporting front of house, liaising with various departments/outlet managers for updates. * Ensuring daily room inventory is well managed by coordinating with the reservations department. * Ensure that all VIP arrivals room are pre-assigned, room checked and set-up with the necessary amenities. * Handles all guests and internal complaints and inquiries in a courteous and efficient manner, following through to make sure problems are solved satisfactorily. * Other duties as assigned by the Front Office Manager.

* 443 Keys of Rooms. * Opera PMS (Full Version) Version 5 * Reporting to Assistant Front Office Manager. * Duties includes ensure daily operations running smooth, check-in/check-out, food and beverage service, secretarial work, purser and butler, mail and information room reservations, airline reservation/confirmation, ensure HACCAP/SFSMS standards are followed.

* Opera PMS (Full Version) Version 5 * Reporting to Assistant Front Office Manager. * Duties includes ensure daily operations running smooth, check-in/check-out, food and beverage service, secretarial work, purser and butler, mail and information room reservations, airline reservation/confirmation, ensure HACCAP/SFSMS standards are followed.

* Reporting to Front Office Manager. * Daily ensure Front Office Department running smooth and efficient. * Attend morning briefing in the absence of Front Office Manager. * Overlooking daily operations of the hotel. Attending rounds, supporting front of house, liaising with various departments/outlet managers for updates. * Ensuring daily room inventory is well managed by coordinating with the reservations department. * Ensure arrival guests room are assigned according to their preferences. * Ensure that all VIP arrivals room are pre-assigned, room checked and set-up with the necessary amenities before VIP check in. * Handles all guests and internal complaints and inquiries in a courteous and efficient manner, following through to make sure problems are solved satisfactorily.

* Opera PMS (Full Version) Version 5 * Reporting to Guest Service Manager & Guest Service Leader. * Duties includes provides guest service, handles the flow of daily reservations, check-in and check-out guests.