Kevin S.
School Business and Operations Manager @ Stowlawn Primary
About
With over 18 years of experience across customer service, retail distribution, and public services, I currently serve as the School Business and Operations Manager at Stowlawn Primary. My role focuses on financial analysis, organizational culture, and operational leadership, ensuring the efficient management of school resources and processes. I am dedicated to fostering an empowered organizational culture while driving business development and process improvements. My expertise lies in aligning financial management with operational goals and contributing to the overall success of the institutions I support.
United Kingdom
Wolverhampton
Higher Education
Financial Analysis, Business Development, Organizational Culture, Leadership Development, Cross-functional Team Leadership, Succession Planning, Management, Team Management, Team Leadership, Coaching, Employee Engagement, Employee Relations, Stakeholder Management, Change Management, Training, Recruiting, Business Process Improvement, Customer Service, Teamwork, Talent Management
Experience
School Business and Operations Manager
Stowlawn Primary
Bilston, England, United Kingdom
School Business Manager
Billesley Primary School
Billesley, England, United Kingdom
Operational leadership and responsibility for Accounts Budgeting and Finance, HR , Catering, Administration and Support , IT, Marketing and Site Management Maintenance.
First Line Manager
TJX Europe
Walsall, West Midlands, United Kingdom
Customer Service Manager
THE REDUCING REOFFENDING PARTNERSHIP LIMITED
Birmingham, United Kingdom
Manager
British Gas
Oldbury
• Recruitment of new staff – Assessment centre and interviews and use of direct labour and temporary workers through an agency. • Developing existing employees to further their own careers, creating clear succession plans so employees have something to aspire and work for. • Call profile analysis and routing so the right call was taken by the person with the right skill • Created shift profiles that drove a Grade of Service of 90% of calls answered within 60 seconds but also considered work life balance • Coaching and development of low performance, detailed soft skills and technical skills analysis • Behavioural Management – Absence Management, Disciplinary Cases where appropriate • Responsible for training in line with FCA compliance requirements in an insurance world and meeting specific training needs for each team within the department. • Created new process that improved first time fix and reduced net spend in compensation • Setting KPI targets that are stretching but achievable commercially and strategically. • Worked along side Six Sigma specialists
Manager
British Gas
• Recruitment of new staff – Assessment centre and interviews and use of direct labour and temporary workers through an agency. • Developing existing employees to further their own careers, creating clear succession plans so employees have something to aspire and work for. • Call profile analysis and routing so the right call was taken by the person with the right skill • Created shift profiles that drove a Grade of Service of 90% of calls answered within 60 seconds but also considered work life balance • Coaching and development of low performance, detailed soft skills and technical skills analysis • Behavioural Management – Absence Management, Disciplinary Cases where appropriate • Responsible for training in line with FCA compliance requirements in an insurance world and meeting specific training needs for each team within the department. • Created new process that improved first time fix and reduced net spend in compensation • Setting KPI targets that are stretching but achievable commercially and strategically. • Worked along side Six Sigma specialists
Kevin S.'s Contact Information
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