Kevin Malec

-Collect data and perform statistical analysis -Map and document processes -Continuous improvement opportunities -Supports the design and implementation of Supply Chain Solutions -Works with other team members to develop alternative solutions -Conducts transportation and logistics studies -Establishes Key Performance Indicators (KPI) measures Uses Lean Six Sigma tools

-Responsible for co-developing and executing the marketing plan -Responsible for generating rental, lease and used vehicle sales leads -Responsible for coordinating and assigning marketing activities for Sales Reps / Management Trainees -Develop leads through telephone solicitation and customer visits -Assess customer's needs and develop proposals through the use of product knowledge and Ryder training and development -Grow Ryder market share by successfully executing the sales and marketing initiatives -Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet -Accountable for coordinating, and scheduling long term rental customers for service of units -Accountable for coordinating with maintenance, asset management, sales, & marketing to ensure customer satisfaction -Ensure quality service is provided by effectively handling customer complaints, and staying abreast of customer needs and long term customer opportunities -Retain customers in a price competitive marketplace -Drive profitable revenue growth by maintaining and expanding relationships with existing customer base -Build constructive and effective relationships with both internal and external customers -Clearly articulate Ryder's product and service offerings -Responsible for the overall development and guidance of employees -Employee training and development - oversaw 4 rental shops, 3 captive shops, and 4 Rental Management Trainees

-Responsible for branch profitability and productivity -Handle sales processes for inbound calls as well as outbound solicitation -Responsible for generating rental, lease and used vehicle sales leads -Maintain and expand relationships with existing customer base -Accountable for coordinating with Maintenance, Asset management, Sales and Marketing to ensure customer satisfaction -Maintain compliance with company, local, state, federal and other regulatory agencies -Manage all rental asset processes -Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships