Kevin Kimm

Customer Success Leader with over a decade of experience building and scaling post-sale organizations in high-growth SaaS. I lead teams that turn customers into long-term partners by driving measurable value realization, retention, and growth. I manage enterprise portfolios exceeding $80M ARR and consistently outperform NRR and GRR targets by focusing on adoption, expansion, and outcome alignment. My teams help customers connect product capabilities to strategic objectives, creating tangible business results. I’ve built Customer Success and Technical Account Management functions from the ground up, developing hiring frameworks, playbooks, and lifecycle programs adopted across regions. Earlier in my career, I served as an enterprise implementation consultant in regulated industries. That experience lets me combine technical expertise with strategic leadership to help enterprise customers understand how our solutions drive real business outcomes. Outside of work, I’m usually traveling or hiking trails with my wife, daughter, and black lab. Let’s connect.